The Laurels of University Park
2420 Pemberton Rd · Richmond, VA · 23233 · 8047479200
145 certified beds For profit - Corporation Chain: Ciena Healthcare/Laurel Health Care
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.57 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 3.22 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (65 in the current record)
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Potential for harm · D October 28, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2024
Keep residents' personal and medical records private and confidential.
Corrected June 7, 2024 · Resident Rights
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Potential for harm · D April 24, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected June 7, 2024 · Resident Rights
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Potential for harm · D April 24, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected June 7, 2024 · Resident Rights
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Potential for harm · D April 24, 2024
Ensure each resident receives an accurate assessment.
Corrected June 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected June 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · E April 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 7, 2024 · Quality of Life and Care
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Potential for harm · D April 24, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected June 7, 2024 · Quality of Life and Care
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Potential for harm · E April 24, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 7, 2024 · Quality of Life and Care
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Potential for harm · E April 24, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected June 7, 2024 · Quality of Life and Care
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Potential for harm · D April 24, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 7, 2024 · Quality of Life and Care
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Potential for harm · E April 24, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 7, 2024 · Nutrition and Dietary
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Potential for harm · D April 24, 2024
Provide and implement an infection prevention and control program.
Corrected June 7, 2024 · Infection Control
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Potential for harm · D April 24, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected June 7, 2024 · Infection Control
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Potential for harm · D April 24, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected June 7, 2024 · Infection Control
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Potential for harm · E April 24, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 7, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 24, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 7, 2024 · Quality of Life and Care
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Potential for harm · D April 24, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 7, 2024 · Quality of Life and Care
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No harm found · C April 24, 2024
Observe each nurse aide's job performance and give regular training.
Corrected June 7, 2024 · Nursing and Physician Services
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No harm found · C April 24, 2024
Post nurse staffing information every day.
Corrected June 7, 2024 · Nursing and Physician Services
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No harm found · C April 24, 2024
Dispose of garbage and refuse properly.
Corrected June 7, 2024 · Nutrition and Dietary
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No harm found · C April 24, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected June 7, 2024 · Nursing and Physician Services
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Potential for harm · D June 15, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 26, 2022 · Resident Rights
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Potential for harm · D June 15, 2022
Reasonably accommodate the needs and preferences of each resident.
Corrected July 26, 2022 · Resident Rights
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Potential for harm · E June 15, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected July 26, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495109 · certified since February 15, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.