The Laurels of Hendersonville
290 Clear Creek Road · Hendersonville, NC · 28792 · 8286926000
100 certified beds For profit - Corporation Chain: Ciena Healthcare/Laurel Health Care
Why this verdict
- Federal penalties on record: $16,452 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Weekends run noticeably short-staffed
Weekend staffing is 74% of the overall level. Visit on a Saturday or Sunday before deciding.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.59 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.74 | 0.55–0.75 |
| Weekend hours / resident-day | 2.68 | ≈ weekday level |
| Nursing turnover / year | 47% | median 45% |
| Fines (3-yr window) | 4 · $36,257 |
Inspection citations (27 in the current record)
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Potential for harm · D September 11, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Past Non-Compliance · Pharmacy Service
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Potential for harm · D March 20, 2025
Dispose of garbage and refuse properly.
Corrected March 29, 2025 · Nutrition and Dietary
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No harm found · C March 20, 2025
Post nurse staffing information every day.
Corrected March 29, 2025 · Nursing and Physician Services
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Immediate jeopardy · J December 17, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 18, 2024 · Quality of Life and Care
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Potential for harm · D January 5, 2024 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected January 20, 2024 · Resident Rights
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Potential for harm · E January 5, 2024 · found via complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected January 20, 2024 · Resident Rights
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Potential for harm · E January 5, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 20, 2024 · Resident Rights
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Potential for harm · D January 5, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected November 13, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 5, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 5, 2024 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected January 20, 2024 · Pharmacy Service
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Potential for harm · D January 5, 2024 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected January 20, 2024 · Pharmacy Service
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Potential for harm · E January 5, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 20, 2024 · Pharmacy Service
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Potential for harm · D January 5, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 5, 2024 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected January 20, 2024 · Administration
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Potential for harm · D January 5, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 20, 2024 · Infection Control
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Immediate jeopardy · J November 20, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 5, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 5, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 20, 2023 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected January 20, 2024 · Administration
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Potential for harm · D August 1, 2023 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected August 21, 2023 · Resident Rights
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Potential for harm · D June 22, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected July 20, 2022 · Resident Rights
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Potential for harm · D June 22, 2022
Assess the resident when there is a significant change in condition
Corrected July 20, 2022 · Resident Assessment and Care Planning
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Potential for harm · D June 22, 2022
Ensure each resident receives an accurate assessment.
Corrected July 20, 2022 · Resident Assessment and Care Planning
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Potential for harm · D June 22, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected July 20, 2022 · Quality of Life and Care
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Potential for harm · E June 22, 2022
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected July 20, 2022 · Administration
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 17, 2024 | Fine | $16,452 |
| November 20, 2023 | Fine | $3,728 |
| November 20, 2023 | Fine | $4,212 |
| November 20, 2023 | Fine | $11,865 |
| November 20, 2023 | Payment Denial | 30 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 345322 · certified since June 27, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.