The Lakes
5701 West Britton Road · Oklahoma City, OK · 73132 · 4057738900
120 certified beds For profit - Individual Chain: Phoenix Healthcare
Why this verdict
- Federal penalties on record: $19,073 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 4.61 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.47 | 0.55–0.75 |
| Weekend hours / resident-day | 4.28 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 2 · $19,073 |
Inspection citations (26 in the current record)
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Actual harm · G December 18, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 3, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected January 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 21, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 19, 2024 · Resident Rights
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Potential for harm · D November 21, 2024
Ensure each resident receives an accurate assessment.
Corrected December 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · E November 21, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected December 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · E November 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 21, 2024
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected December 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · E November 21, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 19, 2024 · Quality of Life and Care
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Potential for harm · D November 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 19, 2024 · Quality of Life and Care
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Potential for harm · E November 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 19, 2024 · Pharmacy Service
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Potential for harm · D November 21, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 19, 2024 · Pharmacy Service
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Potential for harm · E November 21, 2024
Provide and implement an infection prevention and control program.
Corrected December 19, 2024 · Infection Control
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Potential for harm · E November 21, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 19, 2024 · Infection Control
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Immediate jeopardy · J October 11, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 16, 2024 · Quality of Life and Care
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Potential for harm · E October 11, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected November 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 11, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 4, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 12, 2024 · found via complaint
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Corrected September 18, 2024 · Resident Rights
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Potential for harm · E August 12, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 18, 2024 · Quality of Life and Care
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Potential for harm · D September 28, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected November 7, 2023 · Resident Rights
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Potential for harm · D September 28, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 7, 2023 · Quality of Life and Care
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Potential for harm · E September 28, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 7, 2023 · Nutrition and Dietary
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Potential for harm · D June 8, 2022
Ensure each resident receives an accurate assessment.
Corrected July 7, 2022 · Resident Assessment and Care Planning
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Potential for harm · E June 8, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 7, 2022 · Quality of Life and Care
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Potential for harm · E June 8, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 7, 2022 · Quality of Life and Care
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Potential for harm · E June 8, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected July 7, 2022 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 21, 2024 | Fine | $11,052 |
| October 11, 2024 | Fine | $8,021 |
| October 11, 2024 | Payment Denial | 14 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 375396 · certified since June 13, 2001. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.