The Lakeland Center
26900 Franklin Road · Southfield, MI · 48034 · 2483508070
91 certified beds For profit - Corporation Chain: Optalis Health & Rehabilitation
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
65% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.02 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 3.57 | ≈ weekday level |
| Nursing turnover / year | 65% | median 45% |
| Fines (3-yr window) | 3 · $81,981 |
Inspection citations (43 in the current record)
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Potential for harm · D February 11, 2026
Give the resident's representative the ability to exercise the resident's rights.
Corrected April 1, 2026 · Resident Rights
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Potential for harm · D February 11, 2026
Respond appropriately to all alleged violations.
Corrected April 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2026
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected April 1, 2026 · Quality of Life and Care
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Potential for harm · F February 11, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected April 1, 2026 · Administration
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Potential for harm · F February 11, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected April 1, 2026 · Administration
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Potential for harm · F February 11, 2026
Provide and implement an infection prevention and control program.
Corrected April 1, 2026 · Infection Control
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Potential for harm · D February 11, 2026
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected April 1, 2026 · Infection Control
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Potential for harm · F February 11, 2026
Have a Compliance and Ethics Program.
Corrected April 1, 2026 · Administration
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Potential for harm · D February 11, 2026 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 1, 2026 · Resident Rights
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Potential for harm · E February 11, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 1, 2026 · Resident Rights
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Potential for harm · D February 11, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 1, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 1, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 11, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 1, 2026 · Quality of Life and Care
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Potential for harm · E February 11, 2026 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 1, 2026 · Nursing and Physician Services
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Potential for harm · F February 11, 2026 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 1, 2026 · Nursing and Physician Services
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Potential for harm · D February 11, 2026 · found via complaint
Observe each nurse aide's job performance and give regular training.
Corrected April 1, 2026 · Nursing and Physician Services
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Potential for harm · E February 11, 2026 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected April 1, 2026 · Pharmacy Service
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Potential for harm · D February 11, 2026 · found via complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected April 1, 2026 · Nursing and Physician Services
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Potential for harm · D August 19, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected August 29, 2025 · Environmental
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Actual harm · G July 2, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 17, 2025 · Quality of Life and Care
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Potential for harm · D July 2, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 21, 2025 · Quality of Life and Care
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Potential for harm · F April 3, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 23, 2025 · Nursing and Physician Services
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Potential for harm · D November 19, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 19, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 5, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 29, 2024 | Fine | $15,926 |
| July 6, 2023 | Fine | $15,877 |
| July 6, 2023 | Fine | $50,178 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235589 · certified since March 4, 1999. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.