The Haven of Arcola
422 East Fourth Street · Arcola, IL · 61910 · 2172683022
100 certified beds For profit - Limited Liability company Chain: Haven Healthcare
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Total nurse staffing below 3.0 hours per resident-day
2.58 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 2.58 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.31 | 0.55–0.75 |
| Weekend hours / resident-day | 2.33 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (49 in the current record)
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Potential for harm · E November 18, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 19, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 18, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected November 19, 2025 · Resident Rights
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Potential for harm · D November 18, 2025 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Corrected November 19, 2025 · Quality of Life and Care
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Potential for harm · D November 18, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 19, 2025 · Resident Assessment and Care Planning
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Actual harm · G October 9, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 12, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected September 25, 2025 · Resident Rights
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Potential for harm · D September 10, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Corrected September 11, 2025 · Resident Rights
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Potential for harm · D September 10, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected September 11, 2025 · Resident Rights
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Potential for harm · E September 10, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 29, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 29, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected September 26, 2025 · Quality of Life and Care
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Potential for harm · D September 10, 2025
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected October 9, 2025 · Nursing and Physician Services
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Potential for harm · D September 10, 2025
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected October 9, 2025 · Nursing and Physician Services
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Potential for harm · F September 10, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected September 22, 2025 · Nursing and Physician Services
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Potential for harm · E September 10, 2025
Provide and implement an infection prevention and control program.
Corrected September 26, 2025 · Infection Control
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Potential for harm · D September 10, 2025
Implement a program that monitors antibiotic use.
Corrected September 29, 2025 · Infection Control
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Potential for harm · D August 17, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected August 19, 2025 · Resident Rights
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Potential for harm · D August 17, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 19, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G August 10, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E August 10, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 19, 2025 · Resident Rights
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Potential for harm · D February 7, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 7, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 8, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected November 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected November 18, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 11, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 146050 · certified since May 1, 2003. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.