Terrace of Jacksonville, the
10680 Old St Augustine Rd · Jacksonville, FL · 32257 · 9042684953
180 certified beds For profit - Partnership
Why this verdict
- 3 citations involved actual harm to residents.
- Cleaner inspection record than most facilities nationally.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
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Red flags
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 5 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.97 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.34 | 0.55–0.75 |
| Weekend hours / resident-day | 3.81 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Potential for harm · D August 15, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected September 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 21, 2024 · found via complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected June 14, 2024 · Resident Rights
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Potential for harm · D August 11, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 15, 2022 · Resident Assessment and Care Planning
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Potential for harm · D August 11, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected August 15, 2022 · Pharmacy Service
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Actual harm · G February 18, 2021
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 18, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G February 18, 2021
Respond appropriately to all alleged violations.
Corrected March 18, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G February 18, 2021
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 18, 2021 · Quality of Life and Care
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Potential for harm · D February 18, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 18, 2021 · Resident Assessment and Care Planning
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Potential for harm · D February 18, 2021
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 18, 2021 · Quality of Life and Care
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Potential for harm · D February 18, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 18, 2021 · Quality of Life and Care
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Potential for harm · E February 18, 2021
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 18, 2021 · Pharmacy Service
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Potential for harm · D February 18, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 18, 2021 · Pharmacy Service
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Potential for harm · F February 18, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 18, 2021 · Nutrition and Dietary
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Potential for harm · D February 18, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 18, 2021 · Resident Assessment and Care Planning
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Potential for harm · D February 18, 2021
Provide and implement an infection prevention and control program.
Corrected March 18, 2021 · Infection Control
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Potential for harm · F February 18, 2021
Keep all essential equipment working safely.
Corrected March 18, 2021 · Environmental
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 105423 · certified since December 7, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.