Sunterra Springs Springfield
4935 S National Ave · Springfield, MO · 65810 · 4177208050
38 certified beds For profit - Limited Liability company Chain: Sunterra Springs
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
63% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.93 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.14 | 0.55–0.75 |
| Weekend hours / resident-day | 3.38 | ≈ weekday level |
| Nursing turnover / year | 63% | median 45% |
| Fines (3-yr window) | 13 · $70,171 |
Inspection citations (29 in the current record)
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Potential for harm · E June 2, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected June 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 2, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected July 11, 2025 · Quality of Life and Care
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Potential for harm · D June 2, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 11, 2025 · Quality of Life and Care
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Potential for harm · D June 2, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected July 11, 2025 · Quality of Life and Care
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Potential for harm · D June 2, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 11, 2025 · Quality of Life and Care
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Potential for harm · D June 2, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 6, 2025 · Pharmacy Service
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Potential for harm · D June 2, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected July 11, 2025 · Pharmacy Service
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Potential for harm · F June 2, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 17, 2025 · Nutrition and Dietary
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Potential for harm · E June 2, 2025
Provide and implement an infection prevention and control program.
Corrected September 6, 2025 · Infection Control
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Potential for harm · E June 2, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected July 9, 2025 · Environmental
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Potential for harm · D June 2, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 11, 2025 · Quality of Life and Care
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Potential for harm · D March 4, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 18, 2025 · Quality of Life and Care
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Potential for harm · D August 5, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 5, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 19, 2024 · Quality of Life and Care
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Potential for harm · D November 9, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 21, 2023 · Resident Rights
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Potential for harm · D November 9, 2023
Ensure each resident receives an accurate assessment.
Corrected December 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · E November 9, 2023
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected December 21, 2023 · Quality of Life and Care
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Potential for harm · D November 9, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected December 21, 2023 · Pharmacy Service
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Potential for harm · D November 9, 2023
Ensure that residents are free from significant medication errors.
Corrected December 21, 2023 · Pharmacy Service
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Potential for harm · F November 9, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 21, 2023 · Nutrition and Dietary
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Potential for harm · D November 9, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 9, 2023
Provide and implement an infection prevention and control program.
Corrected December 21, 2023 · Infection Control
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Potential for harm · D September 12, 2023 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected October 11, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 12, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 11, 2023 · Resident Assessment and Care Planning
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Immediate jeopardy · J July 18, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected July 14, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 2, 2025 | Payment Denial | 4 days |
| October 10, 2023 | Fine | $4,587 |
| October 2, 2023 | Fine | $4,587 |
| September 25, 2023 | Fine | $4,587 |
| September 18, 2023 | Fine | $4,587 |
| September 11, 2023 | Fine | $4,587 |
| September 5, 2023 | Fine | $4,587 |
| August 28, 2023 | Fine | $4,587 |
| August 21, 2023 | Fine | $4,587 |
| August 14, 2023 | Fine | $4,235 |
| August 7, 2023 | Fine | $3,846 |
| July 18, 2023 | Fine | $13,397 |
| July 17, 2023 | Fine | $9,527 |
| June 26, 2023 | Fine | $2,470 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265871 · certified since August 23, 2018. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.