St Francis Healthcare Center
718 Bartlett Ave · Hayward, CA · 94541 · 5107853630
62 certified beds For profit - Limited Liability company Chain: Pacs Group
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.94 | 0.55–0.75 |
| Weekend hours / resident-day | 3.68 | ≈ weekday level |
| Nursing turnover / year | 51% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (21 in the current record)
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Potential for harm · D April 10, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 10, 2026 · Resident Rights
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Potential for harm · D April 10, 2026
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected May 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 10, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E April 10, 2026
Respond appropriately to all alleged violations.
Corrected May 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 10, 2026
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected May 10, 2026 · Quality of Life and Care
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Potential for harm · E April 10, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 10, 2026 · Pharmacy Service
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Potential for harm · E April 10, 2026
Ensure medication error rates are not 5 percent or greater.
Corrected May 10, 2026 · Pharmacy Service
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Potential for harm · E April 10, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 10, 2026 · Pharmacy Service
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Potential for harm · E April 10, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 10, 2026 · Nutrition and Dietary
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Potential for harm · D April 10, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · E April 10, 2026
Provide and implement an infection prevention and control program.
Corrected May 10, 2026 · Infection Control
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Potential for harm · D April 10, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 10, 2026 · Resident Rights
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Potential for harm · D April 10, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected May 10, 2026 · Pharmacy Service
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Potential for harm · D July 24, 2025
Ensure each resident receives an accurate assessment.
Corrected August 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 24, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected August 6, 2025 · Quality of Life and Care
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Potential for harm · D July 24, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 6, 2025 · Pharmacy Service
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Potential for harm · E July 24, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 6, 2025 · Nutrition and Dietary
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Potential for harm · D August 26, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 7, 2024 · Quality of Life and Care
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Potential for harm · D March 22, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected May 2, 2024 · Pharmacy Service
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Potential for harm · D March 22, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Corrected May 2, 2024 · Administration
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Potential for harm · D March 18, 2024 · found via complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected April 18, 2024 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555418 · certified since March 29, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.