Springs of Richmond, the
400 Industries Road · Richmond, IN · 47374 · 7659350135
70 certified beds For profit - Limited Liability company Chain: Trilogy Health Services
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.67 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.18 | 0.55–0.75 |
| Weekend hours / resident-day | 4.13 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (37 in the current record)
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Actual harm · G February 13, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 10, 2026 · Quality of Life and Care
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Potential for harm · E February 13, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected March 10, 2026 · Resident Rights
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Potential for harm · D February 13, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 10, 2026 · Quality of Life and Care
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Potential for harm · D February 13, 2026
Assist a resident in gaining access to vision and hearing services.
Corrected March 10, 2026 · Quality of Life and Care
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Potential for harm · D February 13, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 10, 2026 · Quality of Life and Care
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Potential for harm · D January 29, 2026 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected February 13, 2026 · Resident Rights
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Potential for harm · D January 29, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 13, 2026 · Resident Rights
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Potential for harm · D January 29, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · D November 13, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected November 18, 2025 · Resident Rights
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Potential for harm · D November 13, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected November 18, 2025 · Pharmacy Service
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Actual harm · G June 4, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 5, 2025 · Quality of Life and Care
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Potential for harm · D June 4, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 13, 2025 · Resident Rights
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Potential for harm · D June 4, 2025 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected June 13, 2025 · Resident Rights
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Potential for harm · D June 4, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 13, 2025 · Pharmacy Service
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Potential for harm · D June 4, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 14, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 7, 2025 · Resident Rights
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Potential for harm · D February 14, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 7, 2025 · Resident Rights
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Potential for harm · D February 14, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 7, 2025 · Quality of Life and Care
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Potential for harm · D February 14, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected March 7, 2025 · Quality of Life and Care
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Potential for harm · D February 14, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 7, 2025 · Quality of Life and Care
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Potential for harm · D February 14, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 7, 2025 · Quality of Life and Care
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Potential for harm · D February 14, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 7, 2025 · Pharmacy Service
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Potential for harm · D February 14, 2025
Provide and implement an infection prevention and control program.
Corrected March 7, 2025 · Infection Control
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Potential for harm · D February 14, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 7, 2025 · Pharmacy Service
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Potential for harm · D August 9, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 3, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 155843 · certified since February 8, 2016. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.