Southland
11701 Studebaker Road · Norwalk, CA · 90650 · 5628689761
120 certified beds For profit - Limited Liability company Chain: The Ensign Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.95 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.48 | 0.55–0.75 |
| Weekend hours / resident-day | 4.58 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | 2 · $38,376 |
Inspection citations (87 in the current record)
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Potential for harm · D March 13, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 31, 2026 · Resident Rights
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Potential for harm · D March 13, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 31, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 13, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 31, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 30, 2026 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected February 19, 2026 · Administration
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Potential for harm · F December 17, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 12, 2026 · Infection Control
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Potential for harm · D December 12, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 12, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 2, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 22, 2025 · Quality of Life and Care
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Potential for harm · D July 2, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 22, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D March 14, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · E March 14, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D March 14, 2025
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · E March 14, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · D March 14, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · E March 14, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected April 7, 2025 · Resident Rights
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Potential for harm · E March 14, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · D March 14, 2025
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 7, 2025 · Quality of Life and Care
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Potential for harm · E March 14, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 7, 2025 · Nursing and Physician Services
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Potential for harm · D March 14, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 7, 2025 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 8, 2025 | Fine | $18,564 |
| March 29, 2024 | Fine | $19,812 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555070 · certified since June 15, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.