Shalom Gardens Health & Rehabilitation
1600 John Rolfe Parkway · Richmond, VA · 23233 · 8047502183
101 certified beds For profit - Corporation Chain: Hill Valley Healthcare
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
67% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.63 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.65 | 0.55–0.75 |
| Weekend hours / resident-day | 3.18 | ≈ weekday level |
| Nursing turnover / year | 67% | median 45% |
| Fines (3-yr window) | 1 · $12,177 |
Inspection citations (41 in the current record)
-
Actual harm · G November 5, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 13, 2024 · Quality of Life and Care
-
Potential for harm · E June 28, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 1, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D June 28, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 1, 2024 · Quality of Life and Care
-
Potential for harm · D June 28, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 1, 2024 · Quality of Life and Care
-
Potential for harm · D June 28, 2024 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 1, 2024 · Quality of Life and Care
-
Potential for harm · D June 28, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 1, 2024 · Pharmacy Service
-
Potential for harm · D September 14, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 18, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D July 22, 2021
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected September 3, 2021 · Resident Rights
-
Potential for harm · D July 22, 2021
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected September 3, 2021 · Resident Rights
-
Potential for harm · D July 22, 2021
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected September 3, 2021 · Resident Rights
-
Potential for harm · E July 22, 2021
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 3, 2021 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 22, 2021
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected September 3, 2021 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 22, 2021
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected September 3, 2021 · Resident Assessment and Care Planning
-
Potential for harm · D July 22, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 3, 2021 · Resident Assessment and Care Planning
-
Potential for harm · D July 22, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 3, 2021 · Quality of Life and Care
-
Potential for harm · D July 22, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 3, 2021 · Quality of Life and Care
-
Potential for harm · D July 22, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected September 3, 2021 · Pharmacy Service
-
Potential for harm · D July 22, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 3, 2021 · Pharmacy Service
-
Potential for harm · D July 22, 2021
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected September 3, 2021 · Nutrition and Dietary
-
Potential for harm · D March 14, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 28, 2019 · Resident Rights
-
Potential for harm · E March 14, 2019
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 28, 2019 · Resident Rights
-
Potential for harm · D March 14, 2019
Reasonably accommodate the needs and preferences of each resident.
Corrected April 28, 2019 · Resident Rights
-
Potential for harm · D March 14, 2019
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 28, 2019 · Resident Rights
-
Potential for harm · E March 14, 2019
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected April 28, 2019 · Resident Rights
-
Potential for harm · D March 14, 2019
Keep residents' personal and medical records private and confidential.
Corrected April 28, 2019 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 5, 2024 | Fine | $12,177 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495291 · certified since January 1, 1995. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.