San Juan Hills Healthcare Center
31741 Rancho Viejo Road · San Juan Capistrano, CA · 92675 · 9492488855
45 certified beds For profit - Limited Liability company Chain: Aspen Skilled Healthcare Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 78 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.88 | 0.55–0.75 |
| Weekend hours / resident-day | 4.46 | ≈ weekday level |
| Nursing turnover / year | 40% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (61 in the current record)
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Potential for harm · D April 20, 2026 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected May 5, 2026 · Resident Rights
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Potential for harm · D January 22, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 3, 2026 · Resident Rights
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Potential for harm · D January 22, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 3, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 22, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 3, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 22, 2026
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected March 3, 2026 · Quality of Life and Care
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Potential for harm · D January 22, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 3, 2026 · Quality of Life and Care
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Potential for harm · D January 22, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected March 3, 2026 · Quality of Life and Care
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Potential for harm · D January 22, 2026
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected March 3, 2026 · Quality of Life and Care
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Potential for harm · D January 22, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected March 3, 2026 · Nutrition and Dietary
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Potential for harm · E January 22, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 3, 2026 · Nutrition and Dietary
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Potential for harm · D January 22, 2026
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected March 3, 2026 · Administration
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Potential for harm · E January 22, 2026
Provide and implement an infection prevention and control program.
Corrected March 3, 2026 · Infection Control
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Potential for harm · D January 22, 2026
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Corrected March 3, 2026 · Environmental
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No harm found · B January 22, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected March 3, 2026 · Resident Rights
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No harm found · B January 22, 2026
Dispose of garbage and refuse properly.
Corrected March 3, 2026 · Nutrition and Dietary
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Potential for harm · D October 15, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 12, 2025 · Resident Rights
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Potential for harm · D July 15, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 2, 2025 · Quality of Life and Care
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No harm found · B July 15, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 2, 2025 · Resident Assessment and Care Planning
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No harm found · B July 15, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected August 2, 2025 · Resident Assessment and Care Planning
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No harm found · B May 23, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 15, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 13, 2024 · Resident Rights
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Potential for harm · D November 15, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected December 13, 2024 · Resident Rights
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Potential for harm · D November 15, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 13, 2024 · Quality of Life and Care
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Potential for harm · D November 15, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 13, 2024 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555763 · certified since August 31, 2000. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.