Saint Mary Home
2021 Albany Ave · West Hartford, CT · 06117 · 8605708200
256 certified beds Non profit - Corporation Chain: Trinity Health Part of a CCRC
Why this verdict
- Carries CMS’s abuse warning icon.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.79 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.48 | ≈ weekday level |
| Nursing turnover / year | 19% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (26 in the current record)
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Potential for harm · D March 3, 2026 · found via complaint
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Past Non-Compliance · Resident Rights
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Potential for harm · D February 4, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 2, 2026 · Quality of Life and Care
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Potential for harm · D November 19, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · E November 12, 2024
Give residents a notice of rights, rules, services and charges.
Corrected December 20, 2024 · Resident Rights
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Potential for harm · E November 12, 2024
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected December 20, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 12, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 20, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 12, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 20, 2024 · Quality of Life and Care
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Potential for harm · E November 12, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 20, 2024 · Pharmacy Service
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Potential for harm · E November 12, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 20, 2024 · Infection Control
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Potential for harm · F November 12, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected December 20, 2024 · Infection Control
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Potential for harm · D September 10, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 16, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 10, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 16, 2024 · Quality of Life and Care
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Potential for harm · D August 8, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 9, 2024 · Resident Rights
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Potential for harm · D June 11, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 12, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 26, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 15, 2024 · Resident Assessment and Care Planning
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Actual harm · G February 16, 2022
Ensure that residents are free from significant medication errors.
Corrected March 28, 2022 · Pharmacy Service
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Potential for harm · E February 16, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 28, 2022 · Resident Rights
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Potential for harm · D February 16, 2022
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected March 28, 2022 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 16, 2022
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected March 28, 2022 · Nutrition and Dietary
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Potential for harm · E February 16, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 28, 2022 · Nutrition and Dietary
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Potential for harm · D February 16, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 28, 2022 · Resident Assessment and Care Planning
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Potential for harm · D February 16, 2022
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected March 28, 2022 · Environmental
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Potential for harm · D July 25, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 30, 2019 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2019
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 30, 2019 · Pharmacy Service
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Potential for harm · D July 25, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 30, 2019 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075085 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.