Rochester Manor
40 Whitehall Road · Rochester, NH · 03867 · 6033327711
108 certified beds For profit - Limited Liability company Chain: Genesis Healthcare
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.05 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.77 | 0.55–0.75 |
| Weekend hours / resident-day | 2.63 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (15 in the current record)
-
Potential for harm · D January 14, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 11, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 14, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 11, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 14, 2026 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected March 11, 2026 · Resident Rights
-
Potential for harm · D January 14, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 11, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D June 6, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected July 25, 2025 · Resident Rights
-
Potential for harm · D June 6, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 25, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 6, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 25, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 6, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected July 25, 2025 · Quality of Life and Care
-
Potential for harm · D June 6, 2025
Provide and implement an infection prevention and control program.
Corrected July 25, 2025 · Infection Control
-
Potential for harm · D June 6, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected July 25, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 3, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 6, 2024 · Nutrition and Dietary
-
Actual harm · G March 24, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 24, 2023 · Quality of Life and Care
-
Potential for harm · D March 24, 2023
Keep residents' personal and medical records private and confidential.
Corrected May 1, 2023 · Resident Rights
-
Potential for harm · D March 24, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 1, 2023 · Nutrition and Dietary
-
Potential for harm · D March 24, 2023
Implement a program that monitors antibiotic use.
Corrected May 1, 2023 · Infection Control
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305024 · certified since August 19, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.