Riverstreet Manor
440 North River Street · Wilkes-Barre, PA · 18702 · 5708255611
122 certified beds For profit - Corporation
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.28 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 3.13 | ≈ weekday level |
| Nursing turnover / year | 37% | median 45% |
| Fines (3-yr window) | 1 · $8,278 |
Inspection citations (51 in the current record)
-
Potential for harm · D April 17, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 17, 2026
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
-
Potential for harm · D April 17, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · D April 17, 2026
Provide enough food/fluids to maintain a resident's health.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · D April 17, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Deficient, Provider has no plan of correction · Pharmacy Service
-
Potential for harm · E April 17, 2026
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Deficient, Provider has no plan of correction · Nutrition and Dietary
-
Potential for harm · F April 17, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Deficient, Provider has no plan of correction · Nutrition and Dietary
-
Potential for harm · E April 17, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Deficient, Provider has no plan of correction · Administration
-
Potential for harm · D December 30, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 4, 2026 · Resident Rights
-
Potential for harm · D December 30, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 4, 2026 · Pharmacy Service
-
Actual harm · G October 21, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E October 21, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 2, 2025 · Resident Rights
-
Potential for harm · D October 21, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 2, 2025 · Nutrition and Dietary
-
Potential for harm · E October 21, 2025 · found via complaint
Have policies on smoking.
Corrected December 2, 2025 · Environmental
-
Potential for harm · D June 26, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 19, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D June 26, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 19, 2025 · Quality of Life and Care
-
Potential for harm · D June 26, 2025
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected August 19, 2025 · Quality of Life and Care
-
Potential for harm · E June 26, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 19, 2025 · Quality of Life and Care
-
Potential for harm · D June 26, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected August 19, 2025 · Quality of Life and Care
-
Potential for harm · D June 26, 2025
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected August 19, 2025 · Nursing and Physician Services
-
Potential for harm · D June 26, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 19, 2025 · Pharmacy Service
-
Potential for harm · D June 26, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 19, 2025 · Pharmacy Service
-
Potential for harm · E June 26, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected August 19, 2025 · Nutrition and Dietary
-
Potential for harm · E June 26, 2025
Provide and implement an infection prevention and control program.
Corrected August 19, 2025 · Infection Control
-
Potential for harm · E June 26, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 19, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 21, 2025 | Fine | $8,278 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395691 · certified since March 5, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.