Regency at Waterford
1901 N Telegraph Rd · Waterford, MI · 48328 · 2488361000
150 certified beds For profit - Corporation Chain: Ciena Healthcare/Laurel Health Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 4.17 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.73 | 0.55–0.75 |
| Weekend hours / resident-day | 3.70 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (61 in the current record)
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Actual harm · G January 14, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 4, 2026 · Quality of Life and Care
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Potential for harm · D September 10, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected October 6, 2025 · Resident Rights
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Potential for harm · E May 22, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 26, 2025 · Resident Rights
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Potential for harm · D May 22, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected June 26, 2025 · Resident Rights
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Potential for harm · D May 22, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected June 26, 2025 · Resident Rights
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Potential for harm · E May 22, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected June 26, 2025 · Resident Rights
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Potential for harm · E May 22, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 26, 2025 · Resident Rights
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Potential for harm · E May 22, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected June 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 22, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 22, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 22, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · E May 22, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · D May 22, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · E May 22, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · E May 22, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · D May 22, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · E May 22, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected June 26, 2025 · Pharmacy Service
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Potential for harm · E May 22, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected June 26, 2025 · Pharmacy Service
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Potential for harm · E May 22, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 26, 2025 · Pharmacy Service
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Potential for harm · E May 22, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected June 26, 2025 · Nutrition and Dietary
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Potential for harm · F May 22, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 26, 2025 · Nutrition and Dietary
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Potential for harm · F May 22, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected June 26, 2025 · Administration
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Potential for harm · F May 22, 2025
Provide and implement an infection prevention and control program.
Corrected June 26, 2025 · Infection Control
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Potential for harm · E May 22, 2025
Implement a program that monitors antibiotic use.
Corrected June 26, 2025 · Infection Control
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Potential for harm · F May 22, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected June 26, 2025 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235260 · certified since January 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.