Regency at Troy
2685 West Maple Road · Troy, MI · 48084 · 2489657900
154 certified beds For profit - Individual Chain: Ciena Healthcare/Laurel Health Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 4.22 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.57 | 0.55–0.75 |
| Weekend hours / resident-day | 3.66 | ≈ weekday level |
| Nursing turnover / year | 55% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (44 in the current record)
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Actual harm · G March 18, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 13, 2026 · Quality of Life and Care
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Potential for harm · D March 18, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 18, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · E March 18, 2026 · found via complaint
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected April 13, 2026 · Quality of Life and Care
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Potential for harm · D March 18, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 13, 2026 · Quality of Life and Care
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Potential for harm · D March 18, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 13, 2026 · Quality of Life and Care
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Potential for harm · D March 18, 2026 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 13, 2026 · Quality of Life and Care
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Potential for harm · D March 18, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 13, 2026 · Quality of Life and Care
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Actual harm · G February 2, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 26, 2026 · Quality of Life and Care
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Potential for harm · D February 2, 2026 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected February 26, 2026 · Quality of Life and Care
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Potential for harm · D November 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 11, 2025 · Quality of Life and Care
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Potential for harm · D November 20, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 11, 2025 · Quality of Life and Care
-
Potential for harm · D November 20, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected December 11, 2025 · Pharmacy Service
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Potential for harm · D November 20, 2025 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected December 11, 2025 · Nutrition and Dietary
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Potential for harm · D November 20, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected December 11, 2025 · Infection Control
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Potential for harm · D August 21, 2025 · found via complaint
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected September 17, 2025 · Resident Assessment and Care Planning
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Potential for harm · D August 21, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 17, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D August 21, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 17, 2025 · Pharmacy Service
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Actual harm · G May 15, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 16, 2025 · Quality of Life and Care
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Potential for harm · D May 15, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 27, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected April 29, 2025 · Resident Rights
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Potential for harm · D March 27, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 27, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 29, 2025 · Quality of Life and Care
-
Potential for harm · D March 27, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected April 29, 2025 · Quality of Life and Care
-
Potential for harm · D March 27, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 29, 2025 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 15, 2025 | Payment Denial | 3 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 235733 · certified since April 19, 2024. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.