Regalcare at Glen Ridge
120 Murray Street · Medford, MA · 02155 · 7813910800
164 certified beds For profit - Limited Liability company Chain: Regalcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $270,427 in fines in the last 24 months.
- 11 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$270,427 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.38 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.01 | ≈ weekday level |
| Nursing turnover / year | 31% | median 45% |
| Fines (3-yr window) | 3 · $286,020 |
Inspection citations (77 in the current record)
-
Potential for harm · D September 9, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected October 16, 2025 · Resident Rights
-
Potential for harm · D September 9, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected October 16, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E September 9, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected October 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 9, 2025
Ensure each resident receives an accurate assessment.
Corrected October 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 9, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 9, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 16, 2025 · Quality of Life and Care
-
Potential for harm · D September 9, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected October 16, 2025 · Quality of Life and Care
-
Potential for harm · D September 9, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected October 16, 2025 · Quality of Life and Care
-
Potential for harm · D September 9, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected October 16, 2025 · Pharmacy Service
-
Potential for harm · D September 9, 2025
Provide routine and 24-hour emergency dental care for each resident.
Corrected October 16, 2025 · Quality of Life and Care
-
Potential for harm · E September 9, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 16, 2025 · Nutrition and Dietary
-
Potential for harm · D September 9, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D September 9, 2025
Provide and implement an infection prevention and control program.
Corrected October 16, 2025 · Infection Control
-
Potential for harm · D July 15, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 22, 2025 · Resident Assessment and Care Planning
-
Actual harm · G October 30, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 31, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G October 30, 2024 · found via complaint
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected October 31, 2024 · Quality of Life and Care
-
Actual harm · G August 12, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 13, 2024 · Resident Rights
-
Actual harm · G August 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · H August 12, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 2, 2024 · Quality of Life and Care
-
Actual harm · H August 12, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 13, 2024 · Quality of Life and Care
-
Actual harm · H August 12, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 2, 2024 · Quality of Life and Care
-
Actual harm · G August 12, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected August 13, 2024 · Quality of Life and Care
-
Actual harm · G August 12, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 13, 2024 · Quality of Life and Care
-
Actual harm · G August 12, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected August 13, 2024 · Nursing and Physician Services
-
Potential for harm · D August 12, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 13, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 30, 2024 | Fine | $73,306 |
| August 12, 2024 | Fine | $197,121 |
| October 26, 2023 | Fine | $15,593 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225523 · certified since August 16, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.