Regalcare at Courtyard-Medford
200 Governors Avenue · Medford, MA · 02155 · 7813915400
224 certified beds For profit - Limited Liability company Chain: Regalcare
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $148,362 in fines in the last 24 months.
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
4 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$148,362 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.62 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.38 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 2 · $165,163 |
Inspection citations (80 in the current record)
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Potential for harm · D November 28, 2025 · found via complaint
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 28, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 3, 2025 · found via complaint
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected April 25, 2025 · Administration
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Actual harm · H March 11, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 11, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 26, 2025 · Quality of Life and Care
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Actual harm · H March 11, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 26, 2025 · Quality of Life and Care
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Actual harm · G March 11, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · D March 11, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · D March 11, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · D March 11, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · F March 11, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 26, 2025 · Resident Rights
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Potential for harm · D March 11, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected March 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 11, 2025
Ensure each resident receives an accurate assessment.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 11, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 11, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Provide activities to meet all resident's needs.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · D March 11, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 27, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · D March 11, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 26, 2025 · Quality of Life and Care
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Potential for harm · E March 11, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 26, 2025 · Nursing and Physician Services
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Potential for harm · E March 11, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 26, 2025 · Nursing and Physician Services
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Potential for harm · E March 11, 2025
Observe each nurse aide's job performance and give regular training.
Corrected March 26, 2025 · Nursing and Physician Services
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Potential for harm · E March 11, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected March 26, 2025 · Pharmacy Service
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Potential for harm · D March 11, 2025
Provide routine and 24-hour emergency dental care for each resident.
Corrected March 26, 2025 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 11, 2025 | Fine | $148,362 |
| March 21, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225545 · certified since February 10, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.