Randolph Health Services
502 S High St · Randolph, WI · 53956 · 9203263171
84 certified beds For profit - Corporation Chain: North Shore Healthcare
- Inspection results have improved across recent cycles.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.61 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.17 | 0.55–0.75 |
| Weekend hours / resident-day | 3.22 | ≈ weekday level |
| Nursing turnover / year | 39% | median 45% |
| Fines (3-yr window) | 1 · $49,572 |
Inspection citations (13 in the current record)
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Potential for harm · D March 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 8, 2026 · Quality of Life and Care
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Potential for harm · D March 12, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected April 8, 2026 · Quality of Life and Care
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Potential for harm · F March 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 8, 2026 · Nutrition and Dietary
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Potential for harm · D May 6, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · K December 18, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 19, 2024 · Quality of Life and Care
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Actual harm · G December 18, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 20, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 20, 2025 · Resident Rights
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Potential for harm · D December 18, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 18, 2024
Respond appropriately to all alleged violations.
Corrected January 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 18, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 18, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Corrected January 20, 2025 · Quality of Life and Care
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Potential for harm · F December 18, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected January 20, 2025 · Nutrition and Dietary
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Potential for harm · F December 18, 2024
Provide and implement an infection prevention and control program.
Corrected January 20, 2025 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| December 18, 2024 | Fine | $49,572 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525355 · certified since April 1, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.