Quince Nursing and Rehabilitation Center
6733 Quince Road · Memphis, TN · 38119 · 9017553860
188 certified beds For profit - Limited Liability company Chain: Norbert Bennett & Donald Denz
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$71,822 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.54 | 0.55–0.75 |
| Weekend hours / resident-day | 2.82 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | 1 · $71,822 |
Inspection citations (19 in the current record)
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Potential for harm · D March 5, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected March 29, 2026 · Resident Rights
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Potential for harm · D March 5, 2026
Provide enough food/fluids to maintain a resident's health.
Corrected March 29, 2026 · Quality of Life and Care
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Potential for harm · E March 5, 2026
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Corrected March 29, 2026 · Nutrition and Dietary
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Immediate jeopardy · J July 1, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 1, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected July 17, 2025 · Nursing and Physician Services
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Immediate jeopardy · J October 22, 2021
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 12, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J October 22, 2021
Respond appropriately to all alleged violations.
Corrected November 12, 2021 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J October 22, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 12, 2021 · Quality of Life and Care
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Immediate jeopardy · J October 22, 2021
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected November 12, 2021 · Administration
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Potential for harm · E October 22, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 12, 2021 · Resident Rights
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Potential for harm · E October 22, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 12, 2021 · Quality of Life and Care
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Potential for harm · D October 22, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 12, 2021 · Pharmacy Service
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Potential for harm · D February 21, 2020
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected March 27, 2020 · Resident Assessment and Care Planning
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Potential for harm · D February 21, 2020
Ensure each resident receives an accurate assessment.
Corrected March 27, 2020 · Resident Assessment and Care Planning
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Potential for harm · D February 21, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 27, 2020 · Quality of Life and Care
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Potential for harm · D February 21, 2020
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 27, 2020 · Quality of Life and Care
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Potential for harm · E February 21, 2020
Post nurse staffing information every day.
Corrected March 27, 2020 · Nursing and Physician Services
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Potential for harm · E February 21, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 27, 2020 · Pharmacy Service
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Potential for harm · E February 21, 2020
Provide and implement an infection prevention and control program.
Corrected March 27, 2020 · Infection Control
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 1, 2025 | Fine | $71,822 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445197 · certified since November 4, 1986. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.