Quartz Hill Post Acute
2120 Benton Drive · Redding, CA · 96003 · 5302436317
115 certified beds For profit - Limited Liability company Chain: West Harbor Healthcare
- Inspection results have improved across recent cycles.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.53 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.42 | 0.55–0.75 |
| Weekend hours / resident-day | 4.14 | ≈ weekday level |
| Nursing turnover / year | 42% | median 45% |
| Fines (3-yr window) | 2 · $5,293 |
Inspection citations (40 in the current record)
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Potential for harm · D February 28, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 20, 2025 · Resident Rights
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Potential for harm · D February 13, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 13, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 7, 2025 · Quality of Life and Care
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Potential for harm · E February 13, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected March 7, 2025 · Pharmacy Service
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Potential for harm · D February 13, 2025
Provide and implement an infection prevention and control program.
Corrected March 7, 2025 · Infection Control
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Potential for harm · D February 13, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 23, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected February 7, 2025 · Resident Rights
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Potential for harm · F January 23, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 7, 2025 · Nutrition and Dietary
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Potential for harm · D January 23, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 7, 2025 · Infection Control
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Potential for harm · D June 24, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 19, 2024 · Quality of Life and Care
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Potential for harm · D June 24, 2024 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected July 19, 2024 · Quality of Life and Care
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Potential for harm · E June 24, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected July 19, 2024 · Infection Control
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Potential for harm · E June 14, 2024 · found via complaint
Employ staff that are licensed, certified, or registered in accordance with state laws.
Corrected June 14, 2024 · Administration
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Potential for harm · D August 29, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 12, 2023 · Quality of Life and Care
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Potential for harm · D July 30, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 11, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 25, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 10, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 25, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected August 10, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 25, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 10, 2023 · Quality of Life and Care
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Potential for harm · E March 10, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected April 21, 2023 · Resident Rights
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Potential for harm · D March 10, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 21, 2023 · Resident Rights
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Potential for harm · E March 10, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 21, 2023 · Resident Rights
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Potential for harm · D March 10, 2023
Ensure each resident receives an accurate assessment.
Corrected April 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · E March 10, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 10, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 21, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 10, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Corrected April 21, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 26, 2023 | Fine | $2,823 |
| June 20, 2023 | Fine | $2,470 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555356 · certified since April 10, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.