Quality Life Services - New Castle
520 Friendship Street · New Castle, PA · 16101 · 4126547791
204 certified beds For profit - Limited Liability company Chain: Quality Life Services
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 3 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.72 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 3.44 | ≈ weekday level |
| Nursing turnover / year | 56% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Potential for harm · D December 2, 2025 · found via complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected December 18, 2025 · Resident Rights
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Potential for harm · D May 8, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 24, 2025 · Resident Rights
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Potential for harm · E May 8, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected June 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 8, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 24, 2025 · Quality of Life and Care
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Potential for harm · D May 8, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 24, 2025 · Quality of Life and Care
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Potential for harm · D May 8, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 24, 2025 · Quality of Life and Care
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Potential for harm · D May 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 24, 2025 · Pharmacy Service
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Potential for harm · E May 8, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 24, 2025 · Nutrition and Dietary
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Potential for harm · D May 8, 2025
Provide and implement an infection prevention and control program.
Corrected June 24, 2025 · Infection Control
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Potential for harm · D May 8, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected June 24, 2025 · Resident Rights
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Potential for harm · D October 25, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 3, 2024 · Resident Rights
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Potential for harm · F October 25, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 12, 2024 · Nutrition and Dietary
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Potential for harm · D June 14, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected July 28, 2024 · Pharmacy Service
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Potential for harm · E October 11, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 9, 2023 · Infection Control
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Potential for harm · E June 30, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 25, 2023 · Resident Rights
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No harm found · B June 30, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected August 25, 2023 · Resident Rights
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 395003 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.