Provo Rehabilitation and Nursing
1001 North 500 West · Provo, UT · 84604 · 8013779661
220 certified beds For profit - Corporation Chain: The Ensign Group
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $82,617 in fines in the last 24 months.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
6 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
8 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$82,617 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.95 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.88 | 0.55–0.75 |
| Weekend hours / resident-day | 3.54 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 2 · $82,617 |
Inspection citations (75 in the current record)
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Immediate jeopardy · J March 16, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 3, 2026 · Quality of Life and Care
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Actual harm · G March 16, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 3, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G March 16, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 3, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 16, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 3, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G March 16, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 3, 2026 · Resident Assessment and Care Planning
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Actual harm · G March 16, 2026 · found via complaint
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected April 3, 2026 · Administration
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Actual harm · G March 16, 2026 · found via complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected April 3, 2026 · Administration
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Actual harm · G March 16, 2026 · found via complaint
Keep all essential equipment working safely.
Corrected April 3, 2026 · Environmental
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Actual harm · G October 21, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 21, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 2, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D October 21, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 2, 2024 · Quality of Life and Care
-
Potential for harm · D October 21, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 2, 2024 · Quality of Life and Care
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Potential for harm · D October 21, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 2, 2024 · Pharmacy Service
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Potential for harm · D October 21, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected December 2, 2024 · Pharmacy Service
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Potential for harm · E October 21, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 2, 2024 · Nutrition and Dietary
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Potential for harm · D October 21, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 2, 2024 · Quality of Life and Care
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Actual harm · H January 30, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 29, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G January 30, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected March 29, 2023 · Quality of Life and Care
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Actual harm · G January 30, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected March 29, 2023 · Quality of Life and Care
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Actual harm · G January 30, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 29, 2023 · Quality of Life and Care
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Actual harm · G January 30, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 29, 2023 · Quality of Life and Care
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Actual harm · H January 30, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected March 29, 2023 · Quality of Life and Care
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Actual harm · G January 30, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 29, 2023 · Quality of Life and Care
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Actual harm · H January 30, 2023
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected March 29, 2023 · Administration
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Actual harm · H January 30, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected March 29, 2023 · Administration
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 16, 2026 | Fine | $27,471 |
| October 21, 2024 | Fine | $55,146 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 465119 · certified since November 7, 1988. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.