Pontchartrain Health Care Center
1401 Highway 190 · Mandeville, LA · 70448 · 9856268581
182 certified beds For profit - Corporation Chain: Inspired Healthcare Management
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (3 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$105,898 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
RN staffing in the bottom 10% nationally
0.18 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.73 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.18 | 0.55–0.75 |
| Weekend hours / resident-day | 3.25 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | 1 · $105,898 |
Inspection citations (45 in the current record)
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Potential for harm · D February 19, 2026 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 19, 2026 · Resident Rights
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Potential for harm · D February 19, 2026 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected March 19, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 19, 2026 · found via complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected March 19, 2026 · Administration
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Immediate jeopardy · K June 13, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 10, 2025 · Resident Assessment and Care Planning
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Immediate jeopardy · K June 13, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 10, 2025 · Quality of Life and Care
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Immediate jeopardy · K June 13, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected July 10, 2025 · Administration
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Potential for harm · E June 13, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected July 10, 2025 · Resident Rights
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Potential for harm · D June 13, 2025
Ensure each resident receives an accurate assessment.
Corrected July 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected July 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected July 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected July 10, 2025 · Administration
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Potential for harm · E June 13, 2025
Provide and implement an infection prevention and control program.
Corrected July 10, 2025 · Infection Control
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No harm found · C June 13, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected July 10, 2025 · Resident Rights
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Potential for harm · E April 3, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 11, 2025 · Environmental
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Potential for harm · D March 5, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 5, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 5, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected March 26, 2025 · Environmental
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Potential for harm · E November 13, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 11, 2024 · Resident Rights
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Potential for harm · E November 13, 2024 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 11, 2024 · Environmental
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Potential for harm · D October 11, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected November 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 11, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 11, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 15, 2024 · Quality of Life and Care
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Potential for harm · E October 11, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 11, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 25, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| June 13, 2025 | Fine | $105,898 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 195297 · certified since September 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.