Polaris Rehabilitation and Care Center
2700 E 12th Street · Cheyenne, WY · 82001 · 3076347986
105 certified beds For profit - Limited Liability company
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
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Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
3 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$62,647 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
69% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.76 | 0.55–0.75 |
| Weekend hours / resident-day | 2.76 | ≈ weekday level |
| Nursing turnover / year | 69% | median 45% |
| Fines (3-yr window) | 1 · $62,647 |
Inspection citations (39 in the current record)
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Potential for harm · E April 22, 2026 · found via complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected May 22, 2026 · Nutrition and Dietary
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Potential for harm · F April 22, 2026 · found via complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected May 14, 2026 · Administration
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Potential for harm · D January 15, 2026 · found via complaint
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 11, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 15, 2026 · found via complaint
Assess the resident when there is a significant change in condition
Corrected February 11, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 15, 2026 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 11, 2026 · Quality of Life and Care
-
Potential for harm · D January 15, 2026 · found via complaint
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Corrected February 11, 2026 · Nursing and Physician Services
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Potential for harm · E January 15, 2026 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 11, 2026 · Pharmacy Service
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Potential for harm · E January 15, 2026 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 11, 2026 · Pharmacy Service
-
Potential for harm · E January 15, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 11, 2026 · Nutrition and Dietary
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Potential for harm · D January 15, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 11, 2026 · Infection Control
-
Actual harm · G November 14, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Past Non-Compliance · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G October 24, 2025 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected November 21, 2025 · Pharmacy Service
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Potential for harm · D October 24, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected November 21, 2025 · Resident Rights
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Potential for harm · D October 24, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 21, 2025 · Resident Rights
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Potential for harm · D October 24, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 21, 2025 · Quality of Life and Care
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Potential for harm · D October 24, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 21, 2025 · Quality of Life and Care
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Potential for harm · D October 24, 2025 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 21, 2025 · Quality of Life and Care
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Potential for harm · F October 24, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 21, 2025 · Nursing and Physician Services
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Potential for harm · E August 28, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 21, 2025 · Quality of Life and Care
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Potential for harm · F August 28, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected November 21, 2025 · Nursing and Physician Services
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Potential for harm · E August 28, 2025 · found via complaint
Post nurse staffing information every day.
Corrected September 19, 2025 · Nursing and Physician Services
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Actual harm · G August 7, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected December 5, 2025 · Pharmacy Service
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Potential for harm · D August 7, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 23, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 24, 2024 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected November 15, 2024 · Resident Rights
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Potential for harm · F October 24, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected November 15, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 7, 2025 | Fine | $62,647 |
Better-scoring options nearby
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 535025 · certified since October 16, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.