Pleasant View Center
239 Pleasant Street · Concord, NH · 03301 · 6032246561
176 certified beds For profit - Limited Liability company
Why this verdict
- On the federal Special Focus list of the most persistently poor performers.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility
CMS has designated this facility one of the most persistently poor performers in the country — it is under increased inspection and enforcement.
68% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: not rated Inspections: not rated Staffing: not rated Quality measures: not rated
| Total nurse hours / resident-day | 3.41 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.63 | 0.55–0.75 |
| Weekend hours / resident-day | 3.13 | ≈ weekday level |
| Nursing turnover / year | 68% | median 45% |
| Fines (3-yr window) | 2 · $12,982 |
Inspection citations (43 in the current record)
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Potential for harm · D January 12, 2026
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected February 3, 2026 · Resident Rights
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Potential for harm · E January 12, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected February 4, 2026 · Resident Rights
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Potential for harm · D January 12, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected February 16, 2026 · Resident Rights
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Potential for harm · D January 12, 2026
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected January 26, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 12, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 5, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 12, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 16, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 12, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 16, 2026 · Quality of Life and Care
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Potential for harm · D January 12, 2026
Provide and implement an infection prevention and control program.
Corrected February 4, 2026 · Infection Control
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Potential for harm · D January 12, 2026
Have policies on smoking.
Corrected February 7, 2026 · Environmental
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Potential for harm · D July 3, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 6, 2025 · Resident Rights
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Potential for harm · D July 3, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected August 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 3, 2025
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Corrected August 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 6, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 3, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 7, 2025 · Quality of Life and Care
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Potential for harm · D July 3, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected August 6, 2025 · Quality of Life and Care
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Potential for harm · E July 3, 2025
Implement a program that monitors antibiotic use.
Corrected August 6, 2025 · Infection Control
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Potential for harm · D July 3, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected August 6, 2025 · Infection Control
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Potential for harm · D July 3, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected August 6, 2025 · Infection Control
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Potential for harm · D July 3, 2025 · found via complaint
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Corrected August 6, 2025 · Administration
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No harm found · B July 3, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected August 6, 2025 · Resident Rights
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No harm found · B July 3, 2025
Assess the resident when there is a significant change in condition
Corrected August 6, 2025 · Resident Assessment and Care Planning
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Actual harm · G February 26, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected March 31, 2025 · Pharmacy Service
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Potential for harm · D February 26, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 26, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 26, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 31, 2025 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 26, 2025 | Fine | $8,788 |
| December 11, 2023 | Fine | $4,194 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305045 · certified since June 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.