Plaza Healthcare Center
1209 Hemlock Way · Santa Ana, CA · 92707 · 7145461966
145 certified beds For profit - Limited Liability company Chain: Corporate Interface Services
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing levels are well below research benchmarks for safe care.
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 2 · $4,587 |
Inspection citations (165 in the current record)
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Potential for harm · D April 24, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 8, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 24, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 8, 2026 · Freedom from Abuse, Neglect, and Exploitation
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No harm found · B February 26, 2026 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected March 14, 2026 · Resident Assessment and Care Planning
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No harm found · B December 23, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 15, 2026 · Resident Assessment and Care Planning
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Potential for harm · D August 7, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected August 27, 2025 · Resident Rights
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Potential for harm · D August 7, 2025 · found via complaint
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected August 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 7, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 27, 2025 · Nutrition and Dietary
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No harm found · B August 7, 2025 · found via complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected August 27, 2025 · Nutrition and Dietary
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No harm found · B August 7, 2025 · found via complaint
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Corrected August 27, 2025 · Nutrition and Dietary
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No harm found · B August 7, 2025 · found via complaint
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected August 27, 2025 · Administration
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Potential for harm · D June 16, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected July 3, 2025 · Resident Rights
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Potential for harm · D June 16, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 16, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · D June 16, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected July 3, 2025 · Quality of Life and Care
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Potential for harm · E June 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 3, 2025 · Nutrition and Dietary
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Potential for harm · D June 16, 2025
Provide and implement an infection prevention and control program.
Corrected July 3, 2025 · Infection Control
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Potential for harm · D June 16, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 16, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected July 3, 2025 · Resident Rights
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Potential for harm · D June 16, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected July 3, 2025 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| August 21, 2023 | Fine | $2,470 |
| August 14, 2023 | Fine | $2,117 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055206 · certified since August 1, 1979. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.