Pilgrim Place Health Services Center
721 Harrison Ave · Claremont, CA · 91711 · 9093995500
62 certified beds Non profit - Corporation Part of a CCRC
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.73 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 4.12 | ≈ weekday level |
| Nursing turnover / year | 38% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (52 in the current record)
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Potential for harm · E December 5, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected December 19, 2025 · Resident Rights
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Potential for harm · E December 5, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected December 26, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 5, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected December 26, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D December 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · E December 5, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · E December 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · E December 5, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected December 26, 2025 · Quality of Life and Care
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Potential for harm · E December 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 26, 2025 · Nutrition and Dietary
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Potential for harm · E December 5, 2025
Provide and implement an infection prevention and control program.
Corrected December 23, 2025 · Infection Control
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Potential for harm · E December 5, 2025
Implement a program that monitors antibiotic use.
Corrected December 26, 2025 · Infection Control
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Potential for harm · E December 5, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 26, 2025 · Infection Control
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Potential for harm · E November 18, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 26, 2025 · Quality of Life and Care
-
Potential for harm · E November 18, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 12, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected October 2, 2025 · Resident Rights
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Potential for harm · D July 2, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected July 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 20, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 10, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 9, 2024 · Quality of Life and Care
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Potential for harm · E October 18, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 21, 2024 · Resident Rights
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Potential for harm · D October 18, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected October 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 18, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected October 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 18, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected November 10, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D October 18, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 6, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E October 18, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 10, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055261 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.