Phoenix of Maple Heights
19900 Clare Ave · Maple Heights, OH · 44137 · 2166623343
99 certified beds For profit - Limited Liability company
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.25 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.39 | 0.55–0.75 |
| Weekend hours / resident-day | 2.88 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (44 in the current record)
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Potential for harm · D June 13, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected August 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 13, 2024
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · D June 13, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · D June 13, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · F June 13, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected August 13, 2024 · Nursing and Physician Services
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Potential for harm · D June 13, 2024
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · E June 13, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected August 13, 2024 · Pharmacy Service
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Potential for harm · E June 13, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected August 13, 2024 · Pharmacy Service
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Potential for harm · E June 13, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 13, 2024 · Pharmacy Service
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Potential for harm · D June 13, 2024
Provide routine and 24-hour emergency dental care for each resident.
Corrected August 13, 2024 · Quality of Life and Care
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Potential for harm · F June 13, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected August 13, 2024 · Administration
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Potential for harm · F June 13, 2024
Provide and implement an infection prevention and control program.
Corrected August 13, 2024 · Infection Control
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Potential for harm · F June 13, 2024
Implement a program that monitors antibiotic use.
Corrected August 13, 2024 · Infection Control
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Potential for harm · F June 13, 2024
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected August 13, 2024 · Infection Control
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Potential for harm · D June 13, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected August 13, 2024 · Environmental
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Potential for harm · D June 13, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 13, 2024 · Resident Rights
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Potential for harm · F June 13, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected August 13, 2024 · Resident Rights
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No harm found · C June 13, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected August 13, 2024 · Administration
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No harm found · C June 13, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected August 13, 2024 · Nursing and Physician Services
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Potential for harm · D April 30, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 8, 2024 · Quality of Life and Care
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Potential for harm · F March 27, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected April 12, 2024 · Environmental
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Potential for harm · F November 30, 2023 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 15, 2023 · Nutrition and Dietary
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Potential for harm · D November 30, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 15, 2023 · Resident Assessment and Care Planning
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Potential for harm · D April 28, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 6, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365520 · certified since April 15, 1980. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.