Payson Care Center
107 East Lone Pine Drive · Payson, AZ · 85541 · 9284746896
163 certified beds For profit - Limited Liability company Chain: Life Care Centers of America
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.75 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.66 | 0.55–0.75 |
| Weekend hours / resident-day | 3.25 | ≈ weekday level |
| Nursing turnover / year | 46% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (30 in the current record)
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Potential for harm · D April 17, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 13, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 11, 2025 · Resident Rights
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Potential for harm · D March 7, 2025
Provide appropriate care/assistance for a resident with a prosthesis.
Corrected April 11, 2025 · Quality of Life and Care
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Potential for harm · E March 7, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected April 11, 2025 · Pharmacy Service
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Potential for harm · D March 7, 2025
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Corrected April 11, 2025 · Quality of Life and Care
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Potential for harm · E March 7, 2025
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Corrected April 11, 2025 · Administration
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Potential for harm · E March 7, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Corrected April 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 7, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 11, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected April 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 7, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 30, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D January 30, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 12, 2025 · Quality of Life and Care
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Potential for harm · D January 30, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 12, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 14, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 14, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 14, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 14, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 7, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 14, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 7, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 6, 2023
Keep residents' personal and medical records private and confidential.
Corrected June 9, 2023 · Resident Rights
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Potential for harm · D April 6, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected June 9, 2023 · Resident Assessment and Care Planning
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Potential for harm · E April 6, 2023
Ensure the activities program is directed by a qualified professional.
Corrected June 9, 2023 · Quality of Life and Care
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Potential for harm · D January 27, 2022
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected February 24, 2022 · Resident Rights
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Potential for harm · D January 27, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected February 24, 2022 · Resident Rights
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Potential for harm · D January 27, 2022
Ensure each resident receives an accurate assessment.
Corrected February 24, 2022 · Resident Assessment and Care Planning
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Potential for harm · D January 27, 2022
Plan the resident's discharge to meet the resident's goals and needs.
Corrected February 24, 2022 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Better-scoring options nearby
No better-scoring facility within 25 miles in the current data — this one leads its area. See the whole state.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 035117 · certified since November 25, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.