Pavilion of South Shore
7750 South Shore Drive · Chicago, IL · 60649 · 7737314200
118 certified beds For profit - Corporation Chain: Pavilion Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $69,439 in fines in the last 24 months.
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$69,439 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.22 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.51 | 0.55–0.75 |
| Weekend hours / resident-day | 2.87 | ≈ weekday level |
| Nursing turnover / year | 25% | median 45% |
| Fines (3-yr window) | 3 · $105,248 |
Inspection citations (52 in the current record)
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Potential for harm · D March 13, 2026 · found via complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected March 16, 2026 · Administration
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Potential for harm · D May 8, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 15, 2025 · Resident Rights
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Potential for harm · D February 24, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 24, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 3, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 7, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected February 18, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 18, 2025 · Resident Rights
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Potential for harm · D February 7, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 18, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 18, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 18, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 18, 2025 · Quality of Life and Care
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Potential for harm · D February 7, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected February 18, 2025 · Quality of Life and Care
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Potential for harm · F February 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 18, 2025 · Nutrition and Dietary
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Potential for harm · F February 7, 2025
Dispose of garbage and refuse properly.
Corrected February 18, 2025 · Nutrition and Dietary
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Potential for harm · E February 7, 2025
Provide and implement an infection prevention and control program.
Corrected March 4, 2025 · Infection Control
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Potential for harm · D February 7, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected February 18, 2025 · Infection Control
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Potential for harm · D February 7, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected March 4, 2025 · Infection Control
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Potential for harm · D December 5, 2024 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected December 13, 2024 · Resident Rights
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Potential for harm · D December 5, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 13, 2024 · Quality of Life and Care
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Actual harm · G September 30, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 15, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G September 30, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 15, 2024 · Quality of Life and Care
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Potential for harm · D June 13, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 28, 2024 · Quality of Life and Care
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Actual harm · G April 19, 2024
Provide enough food/fluids to maintain a resident's health.
Corrected May 9, 2024 · Quality of Life and Care
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Potential for harm · E April 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 9, 2024 · Resident Rights
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Potential for harm · D April 19, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected May 9, 2024 · Resident Rights
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Potential for harm · D April 19, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected May 9, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 30, 2024 | Fine | $69,439 |
| April 19, 2024 | Fine | $22,122 |
| January 12, 2024 | Fine | $13,687 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145939 · certified since July 1, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.