Palazzo Post Acute
5400 Fountain Ave · Los Angeles, CA · 90029 · 3234614301
99 certified beds For profit - Limited Liability company Chain: Serrano Group
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
RN staffing in the bottom 10% nationally
0.29 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.37 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.29 | 0.55–0.75 |
| Weekend hours / resident-day | 3.94 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (42 in the current record)
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Potential for harm · D March 12, 2026 · found via complaint
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Corrected March 27, 2026 · Nursing and Physician Services
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Potential for harm · D December 16, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 7, 2026 · Resident Assessment and Care Planning
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Potential for harm · D September 16, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 5, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 16, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 5, 2025 · Quality of Life and Care
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Potential for harm · D June 17, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected July 1, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 5, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected June 29, 2025 · Resident Rights
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Potential for harm · D June 5, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 29, 2025 · Quality of Life and Care
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Potential for harm · D June 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 29, 2025 · Quality of Life and Care
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Potential for harm · D June 5, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 29, 2025 · Quality of Life and Care
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Potential for harm · D June 5, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected June 29, 2025 · Quality of Life and Care
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Potential for harm · E June 5, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 29, 2025 · Pharmacy Service
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Potential for harm · E June 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 29, 2025 · Nutrition and Dietary
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Potential for harm · E June 5, 2025
Provide and implement an infection prevention and control program.
Corrected June 29, 2025 · Infection Control
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Potential for harm · D April 21, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected May 9, 2025 · Pharmacy Service
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Potential for harm · D November 12, 2024 · found via complaint
Post nurse staffing information every day.
Corrected December 12, 2024 · Nursing and Physician Services
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Potential for harm · D July 18, 2024 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected August 5, 2024 · Pharmacy Service
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Potential for harm · D June 26, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 11, 2024 · Resident Rights
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Potential for harm · D May 9, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 31, 2024 · Quality of Life and Care
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Potential for harm · D April 25, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 25, 2024 · Quality of Life and Care
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Potential for harm · D March 29, 2024 · found via complaint
Honor the resident's right to manage his or her financial affairs.
Corrected April 28, 2024 · Resident Rights
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Potential for harm · D November 21, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 21, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 29, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 29, 2023 · Quality of Life and Care
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Actual harm · G October 21, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 3, 2021 · Quality of Life and Care
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Potential for harm · D October 21, 2021
Reasonably accommodate the needs and preferences of each resident.
Corrected December 3, 2021 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056456 · certified since February 4, 1975. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.