Our Lady of Mercy Life Center
2 Mercycare Lane · Guilderland, NY · 12084 · 5184648100
160 certified beds Non profit - Corporation Chain: Trinity Health
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.82 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.84 | 0.55–0.75 |
| Weekend hours / resident-day | 3.51 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (25 in the current record)
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Potential for harm · D October 15, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 22, 2024 · Resident Rights
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Potential for harm · D October 15, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected December 2, 2024 · Resident Rights
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Potential for harm · E October 15, 2024
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected November 22, 2024 · Resident Rights
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Potential for harm · F October 15, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected December 6, 2024 · Resident Rights
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Potential for harm · D October 15, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 15, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected November 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 15, 2024
Respond appropriately to all alleged violations.
Corrected November 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 15, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 6, 2024 · Quality of Life and Care
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Potential for harm · D October 15, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected December 6, 2024 · Pharmacy Service
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Potential for harm · E October 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 29, 2024 · Pharmacy Service
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Potential for harm · E October 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 15, 2024 · Nutrition and Dietary
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Potential for harm · E October 15, 2024
Provide and implement an infection prevention and control program.
Corrected December 6, 2024 · Infection Control
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Potential for harm · D October 15, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 6, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 15, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected December 4, 2024 · Nursing and Physician Services
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Potential for harm · D September 20, 2024 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected November 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 14, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 13, 2022 · Resident Assessment and Care Planning
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Potential for harm · D February 14, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected April 13, 2022 · Quality of Life and Care
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Potential for harm · D February 14, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected April 13, 2022 · Quality of Life and Care
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Potential for harm · D February 14, 2022
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected April 13, 2022 · Administration
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Potential for harm · D February 14, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 13, 2022 · Nutrition and Dietary
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Potential for harm · D February 14, 2022
Dispose of garbage and refuse properly.
Corrected April 13, 2022 · Nutrition and Dietary
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Potential for harm · D February 14, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 13, 2022 · Resident Assessment and Care Planning
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Potential for harm · E August 13, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 30, 2019 · Nutrition and Dietary
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No harm found · C August 13, 2019
Dispose of garbage and refuse properly.
Corrected September 30, 2019 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 335767 · certified since July 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.