Otterbein Sunset House
4020 Indian Rd · Toledo, OH · 43606 · 4195364645
24 certified beds Non profit - Corporation Chain: Otterbein Seniorlife Part of a CCRC
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 76 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
69% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.02 | 0.55–0.75 |
| Weekend hours / resident-day | 3.38 | ≈ weekday level |
| Nursing turnover / year | 69% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (24 in the current record)
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Potential for harm · D May 1, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 30, 2025 · Resident Rights
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Potential for harm · F May 1, 2025
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected May 30, 2025 · Nursing and Physician Services
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Potential for harm · D May 1, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected May 30, 2025 · Pharmacy Service
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Potential for harm · D May 1, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected May 30, 2025 · Pharmacy Service
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Potential for harm · D May 1, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected May 30, 2025 · Pharmacy Service
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Potential for harm · D May 1, 2025
Ensure that residents are free from significant medication errors.
Corrected May 30, 2025 · Pharmacy Service
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Potential for harm · F May 1, 2025
Provide and implement an infection prevention and control program.
Corrected May 30, 2025 · Infection Control
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Potential for harm · F May 1, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 24, 2024 · Environmental
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Potential for harm · D October 30, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F June 24, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 3, 2024 · Nutrition and Dietary
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Potential for harm · D April 1, 2024 · found via complaint
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected April 30, 2024 · Resident Rights
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Potential for harm · D January 22, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 10, 2024 · Quality of Life and Care
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Potential for harm · D August 25, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 9, 2022 · Quality of Life and Care
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Potential for harm · D August 25, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 9, 2022 · Quality of Life and Care
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Potential for harm · D August 25, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected October 9, 2022 · Pharmacy Service
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Potential for harm · F August 25, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 9, 2022 · Nutrition and Dietary
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Potential for harm · F August 25, 2022
Provide and implement an infection prevention and control program.
Corrected October 9, 2022 · Infection Control
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Potential for harm · D September 5, 2019
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected October 11, 2019 · Resident Rights
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Potential for harm · D September 5, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected October 11, 2019 · Resident Rights
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Potential for harm · D September 5, 2019
Provide activities to meet all resident's needs.
Corrected October 11, 2019 · Quality of Life and Care
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Potential for harm · D September 5, 2019
Ensure medication error rates are not 5 percent or greater.
Corrected October 11, 2019 · Pharmacy Service
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Potential for harm · D September 5, 2019
Ensure that residents are free from significant medication errors.
Corrected October 11, 2019 · Pharmacy Service
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Potential for harm · F September 5, 2019
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected October 11, 2019 · Nutrition and Dietary
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Potential for harm · F September 5, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 11, 2019 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366148 · certified since December 17, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.