Otterbein Portage Valley
20311 Pemberville Rd · Pemberville, OH · 43450 · 4198337000
50 certified beds Non profit - Corporation Chain: Otterbein Seniorlife Part of a CCRC
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
64% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.41 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.91 | 0.55–0.75 |
| Weekend hours / resident-day | 4.09 | ≈ weekday level |
| Nursing turnover / year | 64% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (27 in the current record)
-
Potential for harm · D April 15, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 21, 2026 · Resident Rights
-
Potential for harm · D April 15, 2026 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 21, 2026 · Nutrition and Dietary
-
Potential for harm · D June 18, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected July 11, 2025 · Quality of Life and Care
-
Potential for harm · D June 18, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 11, 2025 · Quality of Life and Care
-
Potential for harm · D June 18, 2025
Provide and implement an infection prevention and control program.
Corrected July 11, 2025 · Infection Control
-
Potential for harm · D June 18, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 11, 2025 · Quality of Life and Care
-
Potential for harm · D June 18, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 11, 2025 · Pharmacy Service
-
Potential for harm · D March 4, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 21, 2025 · Quality of Life and Care
-
Potential for harm · D March 4, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 21, 2025 · Quality of Life and Care
-
Potential for harm · D March 4, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 21, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D January 23, 2025 · found via complaint
Give the resident's representative the ability to exercise the resident's rights.
Corrected February 3, 2025 · Resident Rights
-
Potential for harm · D September 10, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 23, 2024 · Resident Rights
-
No harm found · C September 10, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected September 23, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D July 23, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 4, 2024 · Quality of Life and Care
-
Potential for harm · D May 30, 2024 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected June 10, 2024 · Pharmacy Service
-
Potential for harm · D May 30, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected June 10, 2024 · Pharmacy Service
-
Potential for harm · D August 7, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected August 25, 2023 · Pharmacy Service
-
Actual harm · G November 28, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected December 22, 2022 · Quality of Life and Care
-
Potential for harm · D November 28, 2022
Reasonably accommodate the needs and preferences of each resident.
Corrected December 22, 2022 · Resident Rights
-
Potential for harm · D November 28, 2022
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected December 22, 2022 · Resident Rights
-
Potential for harm · D November 28, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected December 22, 2022 · Resident Rights
-
Potential for harm · D November 28, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 22, 2022 · Quality of Life and Care
-
Potential for harm · D November 28, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 22, 2022 · Quality of Life and Care
-
Potential for harm · D November 28, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected December 22, 2022 · Infection Control
-
Potential for harm · E November 28, 2022
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 22, 2022 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365571 · certified since December 15, 1981. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.