Otterbein North Shore
9400 North Shore Blvd · Lakeside, OH · 43440 · 4197988203
20 certified beds Non profit - Church related Chain: Otterbein Seniorlife Part of a CCRC
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
72% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 5.15 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.91 | 0.55–0.75 |
| Weekend hours / resident-day | 4.66 | ≈ weekday level |
| Nursing turnover / year | 72% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (19 in the current record)
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Potential for harm · D March 27, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected April 16, 2026 · Resident Rights
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Potential for harm · D March 27, 2026 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected April 16, 2026 · Quality of Life and Care
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Potential for harm · D March 27, 2026 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 16, 2026 · Pharmacy Service
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Potential for harm · D March 27, 2026 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected April 16, 2026 · Pharmacy Service
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Potential for harm · D September 22, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 3, 2025 · Quality of Life and Care
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Potential for harm · D April 17, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected May 30, 2025 · Resident Rights
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Potential for harm · D April 17, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 17, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 30, 2025 · Quality of Life and Care
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Potential for harm · F April 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 30, 2025 · Nutrition and Dietary
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Potential for harm · D April 17, 2025
Provide and implement an infection prevention and control program.
Corrected May 30, 2025 · Infection Control
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Potential for harm · D April 17, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 30, 2025 · Infection Control
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No harm found · B April 17, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected April 30, 2025 · Resident Rights
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No harm found · B April 17, 2025
Post nurse staffing information every day.
Corrected April 30, 2025 · Nursing and Physician Services
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Potential for harm · D June 17, 2024 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected July 1, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F June 17, 2024 · found via complaint
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Corrected July 1, 2024 · Administration
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Potential for harm · D March 23, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 27, 2023 · Quality of Life and Care
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Potential for harm · E March 23, 2023
Provide and implement an infection prevention and control program.
Corrected April 27, 2023 · Infection Control
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No harm found · C March 23, 2023
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected April 18, 2023 · Administration
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Potential for harm · D February 12, 2020
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected March 23, 2020 · Quality of Life and Care
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366358 · certified since October 10, 2007. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.