Orchard View Post-Acute and Rehabilitation Center
2035 E Stonebrook Place · Kingsport, TN · 37660 · 4232468934
180 certified beds For profit - Limited Liability company Chain: Plainview Healthcare Partners
Why this verdict
- Carries CMS’s abuse warning icon.
- Federal penalties on record: $44,702 in fines in the last 24 months.
- 4 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
73% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.80 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 3.75 | ≈ weekday level |
| Nursing turnover / year | 73% | median 45% |
| Fines (3-yr window) | 3 · $94,905 |
Inspection citations (19 in the current record)
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Actual harm · G January 8, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 8, 2025 · found via complaint
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected February 6, 2025 · Resident Rights
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Potential for harm · D January 8, 2025 · found via complaint
Protect each resident from the wrongful use of the resident's belongings or money.
Corrected February 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 8, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 6, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · F January 8, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 6, 2025 · Nutrition and Dietary
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Potential for harm · D January 8, 2025 · found via complaint
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected February 6, 2025 · Administration
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Potential for harm · D January 8, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected February 6, 2025 · Infection Control
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Actual harm · G July 18, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 12, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G May 10, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 12, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Actual harm · G May 10, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected June 18, 2024 · Pharmacy Service
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Potential for harm · D May 10, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 18, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 10, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 18, 2024 · Quality of Life and Care
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Potential for harm · D May 10, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 18, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 26, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 29, 2021 · Resident Assessment and Care Planning
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Potential for harm · D October 26, 2021
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 29, 2021 · Quality of Life and Care
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Potential for harm · D October 26, 2021
Provide enough food/fluids to maintain a resident's health.
Corrected November 29, 2021 · Quality of Life and Care
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Potential for harm · E October 26, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Corrected November 29, 2021 · Quality of Life and Care
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Potential for harm · D October 26, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected November 29, 2021 · Resident Assessment and Care Planning
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Potential for harm · D October 26, 2021
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected November 29, 2021 · Administration
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 8, 2025 | Fine | $44,702 |
| January 8, 2025 | Payment Denial | 7 days |
| May 10, 2024 | Fine | $12,529 |
| May 10, 2024 | Fine | $37,674 |
| May 10, 2024 | Payment Denial | 69 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 445174 · certified since July 24, 1985. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.