Ohio Living Quaker Heights
514 West High Street · Waynesville, OH · 45068 · 5138976050
66 certified beds Non profit - Corporation Chain: Ohio Living Communities
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 71 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
63% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.44 | 0.55–0.75 |
| Weekend hours / resident-day | 4.05 | ≈ weekday level |
| Nursing turnover / year | 63% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D April 2, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 17, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 2, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 17, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 2, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 17, 2026 · Quality of Life and Care
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Potential for harm · D April 2, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected April 17, 2026 · Infection Control
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Potential for harm · D October 7, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 25, 2025 · Resident Rights
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Potential for harm · D October 7, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 25, 2025 · Quality of Life and Care
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Potential for harm · D October 7, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected November 25, 2025 · Pharmacy Service
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Potential for harm · E November 8, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected November 19, 2023 · Resident Rights
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Potential for harm · D November 8, 2023
Assess the resident when there is a significant change in condition
Corrected November 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected November 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · E November 8, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 8, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected November 19, 2023 · Nutrition and Dietary
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Potential for harm · F November 8, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 19, 2023 · Nutrition and Dietary
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No harm found · B November 8, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 19, 2023 · Resident Rights
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No harm found · B November 8, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected November 19, 2023 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2020
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 18, 2020 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 23, 2020
Respond appropriately to all alleged violations.
Corrected February 18, 2020 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 20, 2018
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected January 11, 2019 · Resident Assessment and Care Planning
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Potential for harm · D November 20, 2018
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected January 11, 2019 · Resident Assessment and Care Planning
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Potential for harm · D November 20, 2018
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected January 11, 2019 · Quality of Life and Care
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365974 · certified since July 1, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.