Norwood Healthcare
460 Washington Street · Norwood, MA · 02062 · 7874448383
170 certified beds For profit - Limited Liability company Chain: Next Step Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $93,114 in fines in the last 24 months.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
$93,114 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 3.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.84 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 20% | median 45% |
| Fines (3-yr window) | 6 · $203,302 |
Inspection citations (67 in the current record)
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Immediate jeopardy · J February 9, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 6, 2026 · Resident Assessment and Care Planning
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Immediate jeopardy · J February 9, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 6, 2026 · Quality of Life and Care
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Potential for harm · D February 9, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected February 25, 2026 · Resident Rights
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Potential for harm · E February 9, 2026
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected February 25, 2026 · Resident Rights
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Potential for harm · E February 9, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 25, 2026 · Resident Rights
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Potential for harm · D February 9, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 25, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 9, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 25, 2026 · Resident Assessment and Care Planning
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Potential for harm · E February 9, 2026
Assist a resident in gaining access to vision and hearing services.
Corrected February 25, 2026 · Quality of Life and Care
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Potential for harm · D February 9, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 25, 2026 · Pharmacy Service
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Potential for harm · D February 9, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 25, 2026 · Nutrition and Dietary
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Potential for harm · F February 9, 2026
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected February 27, 2026 · Administration
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Potential for harm · F February 9, 2026
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected February 27, 2026 · Administration
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Potential for harm · F February 9, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Corrected February 27, 2026 · Administration
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Potential for harm · E February 9, 2026
Implement a program that monitors antibiotic use.
Corrected February 25, 2026 · Infection Control
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Potential for harm · F February 9, 2026
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected February 27, 2026 · Administration
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No harm found · B February 9, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 25, 2026 · Resident Rights
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No harm found · B February 9, 2026
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected February 25, 2026 · Nutrition and Dietary
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Potential for harm · D November 17, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 19, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 11, 2025 · found via complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected March 11, 2025 · Resident Rights
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Potential for harm · D February 11, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 11, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 11, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 11, 2025 · Resident Assessment and Care Planning
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Potential for harm · E October 30, 2024
Give the resident's representative the ability to exercise the resident's rights.
Corrected December 10, 2024 · Resident Rights
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Potential for harm · D October 30, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected December 4, 2024 · Resident Rights
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Potential for harm · E October 30, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected December 4, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 9, 2026 | Fine | $12,740 |
| February 9, 2026 | Fine | $23,585 |
| October 30, 2024 | Fine | $56,789 |
| May 9, 2024 | Fine | $16,071 |
| October 11, 2023 | Fine | $13,793 |
| July 21, 2023 | Fine | $80,324 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225343 · certified since February 7, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.