Norwich Sub-Acute and Nursing
93 West Town Street · Norwich, CT · 06360 · 8608892614
120 certified beds For profit - Limited Liability company
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$55,617 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.59 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | 2 · $55,617 |
Inspection citations (25 in the current record)
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Actual harm · G October 15, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 16, 2025 · Quality of Life and Care
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Actual harm · G July 30, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 13, 2025 · Quality of Life and Care
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Actual harm · G June 9, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 13, 2025 · Quality of Life and Care
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Potential for harm · D June 9, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D June 9, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected August 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 17, 2024 · found via complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected May 3, 2024 · Nutrition and Dietary
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Potential for harm · D June 22, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 17, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 22, 2023 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected July 17, 2023 · Resident Assessment and Care Planning
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No harm found · B June 22, 2023 · found via complaint
Provide routine and 24-hour emergency dental care for each resident.
Corrected July 17, 2023 · Quality of Life and Care
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Potential for harm · D March 22, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected June 14, 2023 · Resident Rights
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Potential for harm · D March 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 14, 2023 · Quality of Life and Care
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Potential for harm · D March 22, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 14, 2023 · Quality of Life and Care
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Potential for harm · D March 22, 2023
Provide appropriate foot care.
Corrected June 14, 2023 · Quality of Life and Care
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Potential for harm · E March 22, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 14, 2023 · Nutrition and Dietary
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Potential for harm · D March 22, 2023
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected June 14, 2023 · Environmental
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No harm found · B March 22, 2023
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected June 14, 2023 · Resident Rights
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No harm found · B March 22, 2023
Post nurse staffing information every day.
Corrected June 14, 2023 · Nursing and Physician Services
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No harm found · C March 22, 2023
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected June 14, 2023 · Administration
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No harm found · B March 22, 2023
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected June 14, 2023 · Nursing and Physician Services
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Potential for harm · D February 21, 2020
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected April 3, 2020 · Resident Rights
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Potential for harm · D February 21, 2020
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 3, 2020 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 21, 2020
Respond appropriately to all alleged violations.
Corrected April 3, 2020 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 21, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 3, 2020 · Quality of Life and Care
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Potential for harm · D February 21, 2020
Provide and implement an infection prevention and control program.
Corrected April 3, 2020 · Infection Control
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Potential for harm · D January 14, 2019
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected February 8, 2019 · Resident Rights
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 15, 2025 | Fine | $23,240 |
| June 9, 2025 | Fine | $32,377 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075079 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.