Norwich Springs Health Campus
4680 Library Way · Hilliard, OH · 43026 · 6143631833
54 certified beds For profit - Corporation Chain: Trilogy Health Services Part of a CCRC
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.01 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.13 | 0.55–0.75 |
| Weekend hours / resident-day | 3.55 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (14 in the current record)
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Potential for harm · D March 30, 2026 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 17, 2026 · Resident Rights
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Potential for harm · D March 30, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 17, 2026 · Quality of Life and Care
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Potential for harm · D October 14, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 13, 2025 · Quality of Life and Care
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Potential for harm · D May 30, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected June 28, 2024 · Resident Assessment and Care Planning
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Potential for harm · E May 30, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 28, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 28, 2024 · Quality of Life and Care
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Potential for harm · D May 30, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected June 28, 2024 · Quality of Life and Care
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Potential for harm · E May 30, 2024
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected June 28, 2024 · Quality of Life and Care
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Potential for harm · D May 30, 2024
Ensure that residents are free from significant medication errors.
Corrected June 28, 2024 · Pharmacy Service
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Potential for harm · E May 30, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 28, 2024 · Pharmacy Service
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Potential for harm · F May 30, 2024
Provide and implement an infection prevention and control program.
Corrected June 28, 2024 · Infection Control
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Potential for harm · E May 30, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected June 28, 2024 · Infection Control
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Potential for harm · D December 6, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 27, 2023 · Quality of Life and Care
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Potential for harm · D December 6, 2023 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected December 27, 2023 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366492 · certified since December 22, 2021. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.