Norwalk Care Center
23 Prospect Avenue · Norwalk, CT · 06850 · 2038530010
150 certified beds For profit - Limited Liability company Chain: Highbridge Healthcare
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $38,422 in fines in the last 24 months.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.79 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.54 | 0.55–0.75 |
| Weekend hours / resident-day | 3.47 | ≈ weekday level |
| Nursing turnover / year | 49% | median 45% |
| Fines (3-yr window) | 2 · $198,225 |
Inspection citations (40 in the current record)
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Potential for harm · D March 19, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 8, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G October 9, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E October 9, 2024
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected November 11, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 9, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected November 11, 2024 · Resident Assessment and Care Planning
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Potential for harm · E October 9, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 9, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 11, 2024 · Quality of Life and Care
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Potential for harm · D October 9, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected November 11, 2024 · Pharmacy Service
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Potential for harm · D October 9, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 11, 2024 · Pharmacy Service
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Potential for harm · E October 9, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected November 11, 2024 · Nutrition and Dietary
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Potential for harm · E October 9, 2024
Provide and implement an infection prevention and control program.
Corrected November 11, 2024 · Infection Control
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Potential for harm · E October 9, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected November 11, 2024 · Infection Control
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Potential for harm · E October 9, 2024
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected November 11, 2024 · Infection Control
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Potential for harm · E October 9, 2024
Keep all essential equipment working safely.
Corrected November 11, 2024 · Environmental
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No harm found · C October 9, 2024
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Corrected November 11, 2024 · Administration
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Immediate jeopardy · K October 26, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 10, 2023 · Quality of Life and Care
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Actual harm · H October 26, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 10, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 26, 2023 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 29, 2024 · Resident Rights
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Potential for harm · D October 26, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 10, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 26, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 10, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 26, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 29, 2024 · Quality of Life and Care
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Potential for harm · E October 26, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 10, 2023 · Quality of Life and Care
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Potential for harm · D October 26, 2023 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 10, 2023 · Quality of Life and Care
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Potential for harm · D October 26, 2023 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected December 10, 2023 · Nursing and Physician Services
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Potential for harm · D October 26, 2023 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected December 10, 2023 · Nursing and Physician Services
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Potential for harm · D October 26, 2023 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 27, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| October 9, 2024 | Fine | $38,422 |
| October 26, 2023 | Fine | $159,803 |
| October 26, 2023 | Payment Denial | 27 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075159 · certified since November 1, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.