Northwest Healthcare Center
4601 Pall Mall Road · Baltimore, MD · 21215 · 4106645551
91 certified beds For profit - Corporation Chain: Communicare Health
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.67 | 0.55–0.75 |
| Weekend hours / resident-day | 2.97 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (28 in the current record)
-
Potential for harm · D January 23, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected February 28, 2026 · Resident Rights
-
Potential for harm · D January 23, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 28, 2026 · Resident Rights
-
Potential for harm · D January 23, 2026
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected February 28, 2026 · Resident Rights
-
Potential for harm · D January 23, 2026
Provide or obtain dental services for each resident.
Corrected February 28, 2026 · Quality of Life and Care
-
Potential for harm · D January 23, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 28, 2026 · Nutrition and Dietary
-
Potential for harm · D January 23, 2026
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Corrected February 28, 2026 · Administration
-
Potential for harm · D January 23, 2026
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected February 28, 2026 · Nursing and Physician Services
-
Potential for harm · D August 26, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected October 22, 2024 · Resident Rights
-
Potential for harm · D August 26, 2024 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected October 22, 2024 · Resident Rights
-
Potential for harm · D August 26, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 22, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D August 26, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 22, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D August 26, 2024 · found via complaint
Plan the resident's discharge to meet the resident's goals and needs.
Corrected October 22, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D August 26, 2024 · found via complaint
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Corrected October 22, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D August 26, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 22, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D August 26, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 22, 2024 · Resident Rights
-
Potential for harm · D August 26, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected October 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D August 26, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D August 26, 2024
Respond appropriately to all alleged violations.
Corrected October 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · F August 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 22, 2024 · Nutrition and Dietary
-
Potential for harm · D August 26, 2024 · found via complaint
Prepare residents for a safe transfer or discharge from the nursing home.
Corrected October 22, 2024 · Resident Rights
-
Potential for harm · D June 26, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 30, 2019 · Resident Rights
-
Potential for harm · D June 26, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected July 30, 2019 · Resident Rights
-
Potential for harm · E June 26, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected July 30, 2019 · Resident Rights
-
Potential for harm · D June 26, 2019
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected July 30, 2019 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D June 26, 2019
Provide safe, appropriate pain management for a resident who requires such services.
Corrected July 30, 2019 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215346 · certified since September 14, 2004. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.