North End Rehabilitation and Healthcare Center
70 Fulton Street · Boston, MA · 02109 · 7813840776
100 certified beds For profit - Limited Liability company Chain: Marquis Health Services
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
- Staffing hours comfortably above national benchmarks.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.58 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.36 | 0.55–0.75 |
| Weekend hours / resident-day | 4.01 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 2 · $27,115 |
Inspection citations (27 in the current record)
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Immediate jeopardy · J May 9, 2025
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Corrected May 16, 2025 · Quality of Life and Care
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Immediate jeopardy · J May 9, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected May 16, 2025 · Nursing and Physician Services
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Potential for harm · D May 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · E May 9, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected May 16, 2025 · Quality of Life and Care
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Potential for harm · D May 9, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 16, 2025 · Quality of Life and Care
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Potential for harm · D May 9, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 16, 2025 · Pharmacy Service
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Potential for harm · D May 9, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 16, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 9, 2025
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected May 16, 2025 · Administration
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Potential for harm · D May 23, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected June 21, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · D May 23, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 21, 2024 · Resident Assessment and Care Planning
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Actual harm · G July 13, 2023 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected July 16, 2023 · Quality of Life and Care
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Potential for harm · D July 13, 2023 · found via complaint
Assess the resident when there is a significant change in condition
Corrected July 16, 2023 · Resident Assessment and Care Planning
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Potential for harm · E March 24, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 14, 2023 · Resident Rights
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Potential for harm · E March 24, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 14, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected April 14, 2023 · Resident Assessment and Care Planning
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Potential for harm · D March 24, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 14, 2023 · Quality of Life and Care
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Potential for harm · D March 24, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 14, 2023 · Quality of Life and Care
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Potential for harm · E March 24, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 14, 2023 · Quality of Life and Care
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Potential for harm · D March 24, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected April 14, 2023 · Quality of Life and Care
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Potential for harm · D March 24, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 14, 2023 · Quality of Life and Care
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Potential for harm · D March 24, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 14, 2023 · Quality of Life and Care
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Potential for harm · D March 24, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected April 14, 2023 · Pharmacy Service
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Potential for harm · E March 24, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected April 14, 2023 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 9, 2025 | Fine | $17,345 |
| July 13, 2023 | Fine | $9,770 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225506 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.