Normandy Nursing Center
7301 St Charles Rock Rd · Saint Louis, MO · 63133 · 3148620555
116 certified beds For profit - Corporation Chain: Mgm Healthcare
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
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Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
RN staffing in the bottom 10% nationally
0.27 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.55 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.27 | 0.55–0.75 |
| Weekend hours / resident-day | 2.89 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 1 · $9,315 |
Inspection citations (38 in the current record)
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Potential for harm · D August 21, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 17, 2025 · Resident Assessment and Care Planning
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Actual harm · G May 16, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 16, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected June 18, 2025 · Resident Rights
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Potential for harm · D May 16, 2025
1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to.
Corrected June 18, 2025 · Resident Rights
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Potential for harm · D May 16, 2025
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Corrected June 18, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 16, 2025
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected June 18, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 18, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 18, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 18, 2025 · Quality of Life and Care
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Potential for harm · E May 16, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 18, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected June 18, 2025 · Nutrition and Dietary
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Potential for harm · F May 16, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 18, 2025 · Nutrition and Dietary
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Potential for harm · E May 16, 2025
Provide and implement an infection prevention and control program.
Corrected June 18, 2025 · Infection Control
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Potential for harm · F May 16, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected June 18, 2025 · Environmental
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Potential for harm · D May 16, 2025 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected June 18, 2025 · Quality of Life and Care
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Potential for harm · D May 16, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected June 18, 2025 · Pharmacy Service
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Potential for harm · E February 4, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 12, 2025 · Resident Rights
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Potential for harm · F February 4, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 12, 2025 · Nutrition and Dietary
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Potential for harm · D February 4, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected March 12, 2025 · Environmental
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Potential for harm · D July 26, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected August 28, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 11, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 10, 2024 · Quality of Life and Care
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Potential for harm · E December 15, 2023
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Corrected January 18, 2024 · Resident Rights
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Potential for harm · D December 15, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected January 30, 2024 · Resident Assessment and Care Planning
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Potential for harm · D December 15, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected February 1, 2024 · Quality of Life and Care
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Potential for harm · E December 15, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected February 1, 2024 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 16, 2025 | Payment Denial | 12 days |
| October 20, 2023 | Fine | $9,315 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265578 · certified since March 11, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.