New Orange Hills
5017 E. Chapman Avenue · Orange, CA · 92869 · 7149977090
145 certified beds For profit - Corporation Chain: The Ensign Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing levels are well below research benchmarks for safe care.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | — | median 45% |
| Fines (3-yr window) | 1 · $12,735 |
Inspection citations (82 in the current record)
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Potential for harm · D February 18, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 13, 2026 · Resident Rights
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Potential for harm · D February 18, 2026
Keep residents' personal and medical records private and confidential.
Corrected March 13, 2026 · Resident Rights
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Potential for harm · D February 18, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 13, 2026 · Resident Rights
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Potential for harm · D February 18, 2026
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected March 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 18, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 18, 2026
Provide appropriate foot care.
Corrected March 13, 2026 · Quality of Life and Care
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Potential for harm · D February 18, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 13, 2026 · Quality of Life and Care
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Potential for harm · D February 18, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected March 13, 2026 · Quality of Life and Care
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Potential for harm · E February 18, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 13, 2026 · Quality of Life and Care
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Potential for harm · D February 18, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 13, 2026 · Nursing and Physician Services
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Potential for harm · D February 18, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 13, 2026 · Pharmacy Service
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Potential for harm · D February 18, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected March 13, 2026 · Pharmacy Service
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Potential for harm · D February 18, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 13, 2026 · Pharmacy Service
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Potential for harm · D February 18, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected March 13, 2026 · Nutrition and Dietary
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Potential for harm · E February 18, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 13, 2026 · Nutrition and Dietary
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Potential for harm · E February 18, 2026
Provide and implement an infection prevention and control program.
Corrected March 13, 2026 · Infection Control
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Potential for harm · D February 18, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected March 13, 2026 · Environmental
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No harm found · B February 18, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 13, 2026 · Quality of Life and Care
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No harm found · B February 18, 2026
Observe each nurse aide's job performance and give regular training.
Corrected March 13, 2026 · Nursing and Physician Services
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No harm found · B February 18, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D November 26, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 8, 2025 · Quality of Life and Care
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No harm found · B November 26, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 8, 2025 · Resident Assessment and Care Planning
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Actual harm · G November 10, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 23, 2025 · Quality of Life and Care
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Potential for harm · D September 18, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 10, 2025 · Quality of Life and Care
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Potential for harm · D August 6, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected August 13, 2025 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 10, 2025 | Fine | $12,735 |
| November 10, 2025 | Payment Denial | 13 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 555286 · certified since December 7, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.