New Mark Rehab and Healthcare Center
11221 North Nashua Drive · Kansas City, MO · 64155 · 8167344433
199 certified beds For profit - Limited Liability company Chain: Ama Holdings
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 4 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
2 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
70% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.28 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.31 | 0.55–0.75 |
| Weekend hours / resident-day | 3.08 | ≈ weekday level |
| Nursing turnover / year | 70% | median 45% |
| Fines (3-yr window) | 2 · $12,204 |
Inspection citations (44 in the current record)
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Potential for harm · E January 26, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected January 27, 2026 · Resident Rights
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Potential for harm · D January 26, 2026 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected January 27, 2026 · Resident Rights
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Potential for harm · F January 6, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 7, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 31, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 14, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 31, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 14, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E November 21, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected November 22, 2025 · Resident Rights
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Potential for harm · E November 21, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 22, 2025 · Quality of Life and Care
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Potential for harm · D November 21, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected November 22, 2025 · Quality of Life and Care
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Actual harm · G September 26, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 27, 2025 · Resident Assessment and Care Planning
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Actual harm · G September 26, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 7, 2025 · Quality of Life and Care
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Potential for harm · E June 19, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected July 29, 2025 · Quality of Life and Care
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Potential for harm · E June 19, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 29, 2025 · Quality of Life and Care
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Potential for harm · D June 19, 2025
Provide care or services that was trauma informed and/or culturally competent.
Corrected July 29, 2025 · Quality of Life and Care
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Potential for harm · E June 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected July 29, 2025 · Nutrition and Dietary
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Potential for harm · D May 2, 2025 · found via complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected May 22, 2025 · Resident Rights
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Actual harm · G March 26, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 11, 2024
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected May 22, 2024 · Resident Rights
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Potential for harm · D April 11, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 22, 2024 · Resident Rights
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Potential for harm · D April 11, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 22, 2024 · Quality of Life and Care
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Potential for harm · D April 11, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected May 22, 2024 · Quality of Life and Care
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Potential for harm · D April 11, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 22, 2024 · Quality of Life and Care
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Potential for harm · D April 11, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected May 22, 2024 · Pharmacy Service
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Potential for harm · D April 11, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 22, 2024 · Pharmacy Service
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Potential for harm · F April 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 22, 2024 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| September 26, 2025 | Fine | $4,186 |
| February 13, 2024 | Fine | $8,018 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 265308 · certified since January 8, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.