New London Sub-Acute and Nursing
90 Clark Lane · Waterford, CT · 06385 · 8604420471
120 certified beds For profit - Limited Liability company
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (7 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $83,770 in fines in the last 24 months.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Special Focus Facility candidate
CMS lists this facility as a candidate for its Special Focus program for persistently poor inspection performance.
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
7 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
3 actual-harm citations in the most recent cycle
Inspectors found deficiencies that caused real harm to residents, beyond potential-harm paperwork findings.
$83,770 in federal fines in the last 24 months
3 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.57 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 3.17 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 6 · $92,590 |
Inspection citations (83 in the current record)
-
Immediate jeopardy · J April 22, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
-
Immediate jeopardy · J April 22, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · D April 22, 2026 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Deficient, Provider has no plan of correction · Resident Rights
-
Potential for harm · D April 22, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Deficient, Provider has no plan of correction · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D April 22, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
-
Potential for harm · D April 22, 2026 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · D April 22, 2026 · found via complaint
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Deficient, Provider has no plan of correction · Quality of Life and Care
-
Potential for harm · D April 22, 2026 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Deficient, Provider has no plan of correction · Administration
-
Potential for harm · D April 22, 2026 · found via complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Deficient, Provider has no plan of correction · Nutrition and Dietary
-
No harm found · B April 22, 2026 · found via complaint
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Deficient, Provider has no plan of correction · Resident Assessment and Care Planning
-
Actual harm · G February 6, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 14, 2026 · Quality of Life and Care
-
Potential for harm · D February 6, 2026 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 13, 2026 · Resident Rights
-
Potential for harm · D February 6, 2026 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected March 13, 2026 · Resident Rights
-
Potential for harm · D February 6, 2026 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 13, 2026 · Quality of Life and Care
-
Immediate jeopardy · J August 21, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected September 3, 2025 · Pharmacy Service
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Actual harm · H August 21, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 3, 2025 · Pharmacy Service
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Potential for harm · E August 21, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected September 3, 2025 · Resident Rights
-
Potential for harm · D August 21, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 3, 2025 · Resident Assessment and Care Planning
-
Potential for harm · E August 21, 2025 · found via complaint
Observe each nurse aide's job performance and give regular training.
Corrected September 3, 2025 · Nursing and Physician Services
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Potential for harm · D August 21, 2025 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected September 3, 2025 · Administration
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Potential for harm · D August 21, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 3, 2025 · Resident Assessment and Care Planning
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Potential for harm · E August 21, 2025 · found via complaint
Have a plan that describes the process for conducting QAPI and QAA activities.
Corrected September 3, 2025 · Administration
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Immediate jeopardy · J June 30, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected September 5, 2025 · Pharmacy Service
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Potential for harm · D June 30, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 21, 2025 · Resident Rights
-
Potential for harm · D June 30, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected July 2, 2025 · Freedom from Abuse, Neglect, and Exploitation
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 6, 2026 | Fine | $22,315 |
| June 30, 2025 | Fine | $34,600 |
| March 27, 2025 | Fine | $26,855 |
| August 14, 2023 | Fine | $2,470 |
| August 7, 2023 | Fine | $2,117 |
| July 17, 2023 | Fine | $4,233 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075158 · certified since January 1, 1967. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.