Neville Center at Fresh Pond for Nursing & Rehab
640 Concord Avenue · Cambridge, MA · 02138 · 6174970600
112 certified beds Non profit - Corporation
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.95 | 0.55–0.75 |
| Weekend hours / resident-day | 3.58 | ≈ weekday level |
| Nursing turnover / year | 29% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (20 in the current record)
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Potential for harm · D May 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 13, 2025 · Quality of Life and Care
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Potential for harm · D May 28, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected June 13, 2025 · Quality of Life and Care
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Potential for harm · D May 28, 2025
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected June 13, 2025 · Quality of Life and Care
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Potential for harm · D May 28, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 13, 2025 · Pharmacy Service
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Potential for harm · D May 28, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 13, 2025 · Pharmacy Service
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Potential for harm · D May 28, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 13, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 3, 2024 · found via complaint
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected November 20, 2024 · Infection Control
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Potential for harm · D July 23, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected August 15, 2024 · Resident Rights
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Potential for harm · D July 23, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected August 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected August 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 23, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 15, 2024 · Quality of Life and Care
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Potential for harm · D July 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected August 15, 2024 · Pharmacy Service
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Potential for harm · D July 23, 2024
Provide routine and 24-hour emergency dental care for each resident.
Corrected August 15, 2024 · Quality of Life and Care
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Potential for harm · D July 23, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D June 8, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 20, 2023 · Resident Rights
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Potential for harm · D June 8, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 20, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 8, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 20, 2023 · Quality of Life and Care
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Potential for harm · D June 8, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected June 20, 2023 · Quality of Life and Care
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Potential for harm · D June 8, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected June 20, 2023 · Quality of Life and Care
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Potential for harm · D June 8, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected June 20, 2023 · Quality of Life and Care
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225378 · certified since July 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.